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Beginner

Finesse / CCX - Request to open a local .exe file

Hello,

does anyone know if it's possible to trigger a request to open a local .exe file on the clients desktop, when the call will be answered by the Agent through the Finesse browser?

 

The environment that is used is Contact Center Express 10.6 / Client is either using Windows 7 or Windows 10

 

Any help would be appreciated

 

Many thanks

 

Cheers,

Michael

2 REPLIES 2
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VIP Mentor

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Engager

Do a search on the forum I believe this has been answered before.

 

david