Finesse dropped calls after 10 seconds

[roshan1022]

Having issues with UCCE 12.5 Finesse, web based.  Calls keep dropping after 10 seconds.  Is anyone having this issue or know what can be causing this?

[ritdesai]

hi @roshan1022 

is for all the agents ur facing or with particular user?

Finesse webservice logs and ICM Agent PG ctisvr logs would give you more clarity.

[pawanyadav.pjy]

finesse is getting logout Automatically in every 2-3 mins, what to check getting error 50003 in Aw-server in agent event details. 

[bill.king1]

This often means that the device they were logged into went out of service/logged off, which then kills the Finesse session. to the agent they think it is a Finesse problem but it is likely a UCM problem. You can likely confirm it in the UCM logs.