Finesse Error

[Bhawani Singh]

We have seen an intermittent error occur on a small number of calls.  When agent clicks the answer button on Finesse -

"An error (red X) appears along with this message - Cannot perform operation: Error Code: CTI-tragetMediaAddress  - Agent can then only pick up call using hard phone."

Anyone experience same issue. 

System Details -

UCCX 10.6 HA

AQM 10.5 ES3

WFM 10.5 ES3

[Frank · Accepted solution]

I am seeing this as well.  Were you ever able to figure this out?

[Bhawani Singh]

You have to reboot the CUCM and UCCX to fix this issue as per TAC.,