02-24-2016 01:41 AM - edited 03-14-2019 03:48 PM
Hi all,
i heared there is a way with Firefox to bring the Agent a Popup with some informations e.g. call Var.
when a call arrives and Firefox is at the background.
Anyone have a idea how to do this?
Best regards
Michael
02-24-2016 03:27 AM
Is Finesse already showing the call variable when agent answers the call?
Thanks!
-JT-
02-24-2016 03:55 AM
Yes i do have all the informations into the Finesse Webpage.
But i also want to have it into a Popup if the Agent is not focusing on the Finesse Webpage.
02-24-2016 04:49 AM
Refer https://supportforums.cisco.com/discussion/12920731/finesse-firefox-doesnt-bring-window-forward
Only works if you use multiple windows instead of multiple tabs
Thanks!
-JT-
02-24-2016 05:44 AM
Is this only available at UCCX 11?
02-27-2016 02:42 AM
I can also see it in v10.5 Finesse agent & supervisor guide
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/user/guide/UCCX_BK_CB093AD8_00_cisco-finesse-agent-and-supervisor-10-5/UCCX_BK_CB093AD8_00_cisco-finesse-agent-and-supervisor-10-5_chapter_01.html#CFIN_RF_D7104F74_00
02-28-2016 11:25 PM
Thank you lohjintiam, that worked for me.
But i still searching a way to have a popup from Firefox with the caller Information like in Outlook when you get a new E-Mail.
Any idea how this can be done?
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