Finesse gadget working for Mobile Agent not for non mobile agent

[smeegada1]

Finesse gadget working for Mobile Agent not for non mobile agent.This gadget is basically using

window.onbeforeunload.As a part of debugging i have tried logic based on getExtension for non mobile agent and its not working.Any help is really appreciated.

[dekwan]

Hi,

Can you give more details on what isn't working? Also, what is the logic in the onbeforeunload?

Thanx,
Denise

[smeegada1 · Accepted solution]

Issue is resolved after moving onbeforeunload logic to init method in JS.Issue might be with the scope but not sure.

[Arjun Kamble]

Hi All,

We are using call setup as mobile agent but verious issues observed and mentioned below:

1. Calls are getting on Cisco finesse page but not on mobile phone??

2. For incoming ivr msg is being played agents despite of inbound caller??

3. Auto disconnecting calls??

4. Call terminations cause code in mobile agent on cisco finesse.

Please help me to get information above queries.

Thank you,

Arjun