Finesse getting certificate error while accessing Quality Manager

[anish.gupta11]

Hi All,

Agents are getting certificate error when they go to Recordings tab that is integrated with AQM.

We recently upgraded our AQM to the lates version.

Once they accept the certificate it works fine but customer wants to remove that permanently.

I believe we need to consolidate the certificates, can someone help me on this.

Thanks in Advance!!

[Ratheesh Kumar · Accepted solution]

Hi there

I think you should follow these steps to generate a CSR and get it signed and install it back to QM server

This blog should help you with easy steps
http://benmorgan.com.au/blog/calabrio-qm-aqm-certificates/

Also refer to the Certificate Management (page 82 onwards) from the guide
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10_5/installation/guide/qm-installation-guide-cisco-ccx-105.pdf#page82

Hope this helps
Cheers
Rath!
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