Finesse - HistoricalGadget

[boyd.lynn]

Hi,

I am trying to us the Finesse Historical Gadget to display a historical CUIC report and struggling with the filter configuration. I presume that this is what this gadget is for?

I get the following error

Error fetching filter info. Request to server returned Not Found

with this code (and correct CUIC server URL)

<gadget>https://my-cuic-server.com:8444/cuic/gadget/Historical/HistoricalGadget.xml?viewId=05B14C30100001760000DE730AF93D34&linkType=htmlType&viewType=Grid&refreshRate=900&@start_date=RELDATE%20TODAY&@end_date=RELDATE%20TODAY&@agent_list=CL%20teamName</gadge...>

I can run this report using a permalink with these parameters but no luck with Finesse.

Best Regards

Boyd

[boyd.lynn]

An update to this problem.

I have managed to get it work for Supervisors provided that the Supervisor is the supervisor of at least one team using the syntax in the default layout.

https://my-cuic-server.com:8444/cuic/gadget/Historical/HistoricalGadget.xml?viewId=05B14C30100001760000DE730AF93D34&linkType=htmlType&viewType=Grid&refreshRate=900&@start_date=RELDATE%20TODAY&@end_date=RELDATE%20TODAY&@agent_list=CL%20~teams~&gadgetH...

I probably should have taken this note in the documentation at face value.

Cisco Unified Intelligence Center Historical reporting gadget is available out of the box on Cisco Finesse Supervisor desktop only.

It's a shame that it does not work  for agents unless anybody knows differently.

[david.macias]

The only solution I've seen was to make individual reports or one large report with every team. Yeah you would think this would be possible regardless of agent access.

david