Using CVP 11.6 I am working on a simple DB lookup app that will match the area code to state and return that state to ICM. In Call Studio I am able to define session data when debugging to replicate what will be received from ICM successfully. My i...
The documentation around using JSON payloads for most of the Configuration API is almost non existent, and to add to that mess, the documentation feedback email mentioned in all the guides is invalid (go figure!) So, has anyone ever had any luck POST...
Hey. Anyone know if it is possible to disable the Standard Toaster nofitication in finesse (That only shows incoming call number). I have made my own, but it conflicts with the standard one
I want take subscription of Team User Events in pidgin for node/finesse/api/Team/{id}/Users.How I can subscribe to events and what I should pass as a "resource" inpidgin.I am using this documentation to get events for team user change state eventshtt...
This post nicely describes how to add a custom gadget to the Finesse Horizontal Header bar: https://community.cisco.com/t5/contact-center/finesse-12-0-horizontal-header-gadget/td-p/3814418 This looks like it ought to be a really useful feature to hav...
I am developing a small utility to help manage agent attributes using the UCCE Config Agent API. The node server vends an HTML single-page app that assembles the request and then fires it to the selected UCCE AW.I am getting the following response w...
Hi, We are receiving NULL state for agent in XML received from Finesse Notification Server - <?xml version="1.0" encoding="UTF-8" standalone="yes"?><Dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>508422</fromAddress><id>51323...
Hello All,I did some test report definitions and now I see my test folder starting to get messy. Is there a faster way to find the report that is using my report definition. The only way I know now is to edit the report one by one and see the report ...
Hey everyone. I am calling an API and need to parse out the results but am having a difficult time doing so. I am working with CVP 11.6 and returning the following information: { "ResponseSample":"{\"StartDate\":\"2020-08-01\",\"EndDate\":\"2021-07...
In UCCE 12.0, Cisco Provides the feature to initiate an outbound call in Ready State from Finesse, so the agent can make himself Ready and initiate a call, and once the Outbound call finished, Agent comes back again to Ready State. However, when we t...
Hi there, For team subscription I have fired this URL : /finesse/api/Team/TheA/Users In response I am getting Agent001's data as follows: <data><user><dialogs>/finesse/api/User/Agent001/Dialogs</dialogs><extension>6001</extension><firstNa...
I've been working with the user.GetQueues(userID) method and have found that when logged in as a supervisor the Queues collection returned is all queues assigned to agents on the teams I'm a supervisor of. If I manage Teams A and B, and Team A has Ag...
We are experiencing a problem when trying to execute a Rest API HOLD command on the agent in the active stateAfter sending the HOLD command to the Finesse we are getting the following Generic Error response: 2021-04-07T:15:12:09.006-0500 | Debug | HV...
Hey. Is there any documentation on limitations around the CCE API's and how many API calls we should be performing at any given time? Or any advice how we should be limiting or throttling use of the APIs? Finesse is what I'm primarily interested ...
Okay - this should be super simple but I'm having a brain fart that's lasted for a day. I'm working on an VXML app where I need to grab data entered in a previous digits with confirm node. I've tried both trying to store {Data.Element.Extension With ...
