var finesse = finesse || {};
finesse.gadget = finesse.gadget || {};
finesse.container = finesse.container || {};
clientLogs = finesse.cslogger.ClientLogger || {}; // for logging
/*global logFinesse */
/* @namespace */
finesse.modules = finesse.modules || {};
finesse.modules.CustomConsulCall = (function ($) {
var user, states, dialogs, clientlogs;
/* Populates the fields in the gadget with data */
render = function () {
var currentState = user.getState();
getCurrentDialog = function () {
var dialogs = user.getDialogs();
dialogCollection = dialogs.getCollection();
for (var dialogId in dialogCollection) {
}
if (dialogId == null) {
clientLogs.log("getCurrentDialog DialogId not found");
return null;
}
if (dialogCollection.hasOwnProperty(dialogId)) {
dialog = dialogCollection[dialogId];
}
if (dialogs == null) {
clientLogs.log("getCurrentDialog Dialogs not found");
return null;
}
var dialogCollection = dialogs.getCollection();
if (dialogCollection == null) {
clientLogs.log("getCurrentDialog Dialogs not found");
return null;
}
var dialog = null;
if (dialogCollection.hasOwnProperty(dialogId)) {
dialog = dialogCollection[dialogId];
}
if (dialog == null) {
clientLogs.log("getCurrentDialog Dialog not found");
return null;
}
return dialog;
},
findParticipant = function (participants, mediaAddress) {
var result = null;
$(participants).each(function (index, value) {
if (value.mediaAddress == mediaAddress) {
result = value;
}
});
return result;
},
// Getting data from the User object (GET)
$("#userId").text(user.getId());
$("#firstName").text(user.getFirstName());
$("#lastName").text(user.getLastName());
if (user.hasSupervisorRole()) {
$("#userRole").text('Supervisor');
} else {
$("#userRole").text('Agent');
}
$("#extension").text(user.getExtension());
$("#userState").text(currentState);
// Setting the user state (PUT)
if (currentState === states.NOT_READY) {
$("#goReady").show();
$("#goNotReady").hide();
} else if (currentState === states.READY) {
$("#goReady").hide();
} else {
$("#goReady").hide();
}
if (currentState === states.HOLD) {
$("#makeConsultButton").show();
$("#infotext").hide();
} else {
$("#makeConsultButton").hide();
$("#infotext").show();
}
gadgets.window.adjustHeight();
},
displayCall = function (dialog) {
var callVars = dialog.getMediaProperties();
// Getting data from the Dialog object (GET)
$("#callId").text(dialog.getMediaProperties().callKeyCallId);
$("#dnis").text(dialog.getMediaProperties().DNIS);
$("#callType").text(dialog.getMediaProperties().callType);
$("#fromAddress").text(dialog.getFromAddress());
$("#toAddress").text(dialog.getToAddress());
$("#callState").text(dialog.getState());
// Hide the make call button when the user is on a call
$("#makeConsultButton").show();
$("#infotext").hide();
},
_processCall = function (dialog) {
displayCall(dialog);
// Global dialogid for original call
var origDialog = getCurrentDialog();
},
/* Handler for additions to the Dialogs collection object. This will occur when a new Dialog is created on the Finesse server for this user. */
handleNewDialog = function(dialog) {
// call the displayCall handler
displayCall(dialog);
// add a dialog change handler in case the callvars didn't arrive yet
dialog.addHandler('change', _processCall);
},
/* Handler for deletions from the Dialogs collection object for this user. This will occur when a Dialog is removed from this user's collection (example, end call) */
handleEndDialog = function(dialog) {
// Clear the fields when the call is ended
$("#callId").text("");
$("#dnis").text("");
$("#callType").text("");
$("#fromAddress").text("");
$("#toAddress").text("");
$("#callState").text("");
// Show the make call button when the call is ended
$("#makeConsultButton").hide();
},
/* Handler for the onLoad of a User object. This occurs when the User object is initially read from the Finesse server. Any nce only initialization should be done within this function. */
handleUserLoad = function (userevent) {
// Get an instance of the dialogs collection and register handlers for dialog additions and
// removals
dialogs = user.getDialogs( {
onCollectionAdd : handleNewDialog,
onCollectionDelete : handleEndDialog
});
render();
},
/* Handler for all User updates */
handleUserChange = function(userevent) {
render();
};
/* @scope finesse.modules.SampleGadget */
return {
/**
* Sets the user state
*/
setUserState : function (state) {
clientLogs.log("setUserState(): The user's current state is: " + state);
if (state === 'READY') {
user.setState(states.READY);
} else if (state === 'NOT_READY') {
/* We shoud send the Reason Code */
rc = { id: '1' };
user.setState(states.NOT_READY,rc)
}
},
/* Make a consult call to the number */
makeConsultCallFunc : function (phoneNumber) {
clientLogs.log("makeConsultCall(): Making a call to " + phoneNumber);
var currentState = user.getState();
//TRY TO RETRIEVE ORIGINAL CALL
if (currentState === states.HOLD) {
origDialog.requestAction("", "RETRIEVE", {});
}
var dialog = getCurrentDialog();
if (dialog == null) {
return;
}
var userData = user.getData();
var agentExtension = userData['extension']; //внутренний номер агента
var participants = dialog.getParticipants();
var agentParticipant = findParticipant(participants, agentExtension);
if (agentParticipant == null) {
warn("Agent (" + agentExtension + ") not found!");
return;
}
var mediaAddress = agentParticipant.mediaAddress;
dialog.makeConsultCall(mediaAddress, phoneNumber, {
success: function (rsp) {
clientLogs.log("makeConsultCall to '" + phoneNumber + "' success (status: " + rsp.status + ").");
},
error: function (rsp) {
error("makeConsultCall to '" + phoneNumber + "' failed (status: " + rsp.status + ").");
}
});
// Hide the button after making the call
$("#makeConsultButton").show();
},
/* Performs all initialization for this gadget */
init : function () {
var cfg = finesse.gadget.Config;
clientLogs = finesse.cslogger.ClientLogger; // declare clientLogs
gadgets.window.adjustHeight();
// Initiate the ClientServices and load the user object. ClientServices are
// initialized with a reference to the current configuration.
finesse.clientservices.ClientServices.init(cfg, false);
// Initiate the ClientLogs. The gadget id will be logged as a part of the message
clientLogs.init(gadgets.Hub, "CustomConsulCall");
var prefs = new gadgets.Prefs();
var id = prefs.getString("id");
user = new finesse.restservices.User({
id: id,
onLoad : handleUserLoad,
onChange : handleUserChange
});
states = finesse.restservices.User.States;
containerServices = finesse.containerservices.ContainerServices.init();
containerServices.addHandler(finesse.containerservices.ContainerServices.Topics.ACTIVE_TAB, function() {
clientLogs.log("Gadget is now visible"); // log to Finesse logger
// automatically adjust the height of the gadget to show the html
gadgets.window.adjustHeight();
});
containerServices.makeActiveTabReq();
}
};
}(jQuery));
