Hi,I am using Finesse API to show agent details for supervisor. Currently I am showing agent name and state. I am retrieving that information using Team API. Now I am looking for the way how to show phone number of customer who agent is talking with...
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Forum Posts
Resolved! Side-specific Finesse user list?
I am using the Finesse API endpoint /finesse/api/Users to get a list of agents and their states, but I am not able to see which of the server pair they are logged into. The user list and agent state is shared across the hosts. Is there a way to deter...
Okay gang. I'm having problems getting the Name or Calling Party information to get into Finesse Desktop. Any Suggestions on how to get this done?
Hello, My company is developing a third party Finesse-Client integration for our CRM.Users should be able to handle calls and manage their state (ready, not-ready etc.) in the CRM. I would like to ask if our planned approach is supported by Finesse/U...
Hi,We have a requirement from our client to allow them to have an ability to upload the media files using the eGain v17 gadget tool that can upload the media files to CVP media servers via REST API connection to the CVP OAMP server (that has CVP medi...
Hi Friend,Is it possible to create a 3rd-party client for Finesse server in .Net (C#)?I could see it is possible to access/modify the information through REST APIs (HTTP/HTTPS). However I would be glad if you guide me how to get registered to the Fin...
Hi,I've got a question regarding HTML-permalink viewer and it's functionality. As I can see in my web browser debugger the HTML-permalink viewer fetches the live data using some JSON driven REST-API. It is connected directly to the CUIC server on por...
Hi to everybodyI'm new to cisco cvp. I'm trying to create a project with DataBase element. I Have configured my JNDI name and write my custom select.In type section I have set multiple. In my log I saw there aren't error.now my question: How can i re...
Hi team, I have created a new report in cuic standalone to be used in UCCX 11.6. So I want know how to concatenate three strings in the field. I have tried using the example in the guide but did not work.Example:${nodeid}+'('+${sessionid}+')' My stri...
Hi,I have a customer that has the following call flow requirement:Caller dials customer inbound platform (CVP).VXML script executues and collects customer membership number.Using the CVP Call Studio 'transfer' element set as ISDN and aai to send the ...
I am currently trying to add the CUC inbox to Finesse using the EmbeddedWebApp sample gadgetUCCX version: 11.6.2.10000-38 I added the folder called EmbeddedWebApp to files on the UCCX server using 3rdpartygadget access. I also attached the zip file o...
Hi, Here is call scenario -- Agent1 receives inbound call from customer and answered (callId1, starttime1)-Agent1 initiates consult call (callid2, starttime2) to Agent2- Agent2 answered call (callid2, starttime2)-Agent1 convets consult call in confer...
When trying to make an Admin Create or Update call in PCCE api v 11.5 on Sandbox, I get the following error {"apiError":[{"errorDetail":{"type":"adExceptionErrorDetail","code":"168","key":"Cannot remove member from group. Member or group specified is...
Resolved! Stored Procedures UCCX Reports
Where would I find the description for the stored procedures used for UCCX?
Hello experts,I have a custom Finesse gadget where I am making a 3rd party webservice call when agent logs out of finesse.The way I have implemented it is by adding a web service call under handleUserChange method as shown below..My problem is - Inte...
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Unanswered Topics
| Subject | Author | Posted |
|---|---|---|
| 03-04-2026 08:22 PM | ||
| 03-01-2026 03:44 PM | ||
| 09-01-2025 01:03 PM | ||
| 04-01-2025 10:19 AM | ||
| 03-03-2025 05:58 AM |
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