We have developed finese non gadget which integrates with UCCX. Mistakenly we discovered that customer has PCCE not UCCX. our question is do Finsese non gadget sample apply for both. If not please advise about rest API samples for integration with PC...
Hi All, I'm currently using UCCX 12.0 and a requirement has come that needs a stock report modified. The stock report which I need to modify is 'Agent Not Ready Reason Code Summary Report'. the modification that is required is to add the column 'Team...
Hi team, I have read the documentation but it is not clear. Does anybody know some examples to share here ? Best regards
Hi team, I would like to know how create filters in CUIC to reports customized based in query (SQL)?SQLQuery CUIC customized report Filters is so good. Now. I have created a Value List that Works fine to filter report, but I would like know more a...
Hi team, I tried to create a new report based in the stored Procedure: sp_common_skill_csq_interval. I am using the default parameters and fields. I have exported the xml file and tried to import in UCCX but receive the error message: Import could n...
Our PCCE is in a dedicated network at our customer premises.The contact center operators are in a different (client) network that Is separated from the CC network.Thus, to use Finesse the customer wants to use a reverse proxy that maps all access URL...
Hi All, We are developing CTI Bridge application using UCCE GED-188 protocol version 16 , UCCE Version is 10.5.We are able to receive all events and unpack successfully except UNSPEC datatype parameter like UserToUserInfo, CallReferenceID both are bl...
I have agents log in on the two nodes in pseudo load-balancing manner.That seems to work fine, but is there a way to see how many sessions each node has?
Hello I created an Embedded Web App Gadget to integrate the mobile skill manager website into Finesse. (BTW: I wonder why it is not integrated by default, because normally a supervisor uses this every day.) This week I upgraded UCCX from 11.6.1 to ...
Hi, I'm sorry for this newbie question.I'm new in this field and hardly find any guidance.I already reserve sandbox and can connect normaly with pidgin and already try several api like change state and subscription.But when i try to connect with my a...
I am using jabber-net.dll(as my application is in .NET) to receive Finesse notification. I am receiving User and Dialog notification but not able to receive any team notification. This is what I tried1. Connected to the notification server using a Te...
I have a page gadget (orange area) that when clicked, it will activate and automatically open a tab gadget page. But after activating the tab gadget, it seems deactivating the page gadget. I need the page gadget to stay active to show notifications c...
I am attempting to expand the Finesse team performance table; When I have more than 10 users logged in, the table requires you to scroll, even though the gadget has more than enough space. I went into the administrator panel and added '?maxRows=20'...
Hello all, We are using ICM service and had the following question around the data available in the tables Termination_Call_Detail and Call_Type_Interval:For a certain custom report that we are creating, we need to present SL<N number of seconds>, si...
Hi Team , Just for confirmation, angular language is supported in finesse application ?????? thanks!
