Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

CVP Developers Help

Guys,I have a VXML application that i am using as Queuing application, so while the call is Queued the caller hears the prompts.In that Queuing application, we have placed a custom handler for real-time communication and events,  we are using fetch a...

CVP Element set exit state

Hello,   I am creating a custom element in CVP studio. It is working fine. I have created several exit states, but I wonder how to set one of this exit. It is by default going to "done" exit, what method can I use to set a specific one.   //My exit s...

Resolved! Setting Call Variables for Consult Calls

In Finesse JavaScript API, dialog.makeConsultCall does not allow you to assign call variables (user.makeCall does not let you do that either, but at least the web service API counterpart lets you do that if it is a UCCE setup). The only way to set ca...

Resolved! dtmf_keypress issue on Form Element

Hi everyone,I am writing dynamic form elements and am having an issue in my DTMF application in CVP 10.5.1.The issue is that the optional return value isn't returning. If I sent an option to "1 [cars]" or "1[cars]" the form is returning just 1 as the...

Resolved! Monitor mode type app in Finesse?

I'd like to create a server-side app that will monitor all agents and log them out after 4 hours in a single state.   Is there sufficient Finesse API for this?  Based on docs I've seen, I'd have to either create a supervisor for each team or shadow l...

Finesse Transfer Monitoring issue.

Hi, we have a gadget that allows use to single step transfer to internal extensions. This works when an agent receives a call and clicks the button. However, the transfer fails when the agent is being silent monitored by their supervisor. We are on U...

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