Hi, I'm sorry for this newbie question.I'm new in this field and hardly find any guidance.I already reserve sandbox and can connect normaly with pidgin and already try several api like change state and subscription.But when i try to connect with my a...
Forum Posts
I am using jabber-net.dll(as my application is in .NET) to receive Finesse notification. I am receiving User and Dialog notification but not able to receive any team notification. This is what I tried1. Connected to the notification server using a Te...
I have a page gadget (orange area) that when clicked, it will activate and automatically open a tab gadget page. But after activating the tab gadget, it seems deactivating the page gadget. I need the page gadget to stay active to show notifications c...
I am attempting to expand the Finesse team performance table; When I have more than 10 users logged in, the table requires you to scroll, even though the gadget has more than enough space. I went into the administrator panel and added '?maxRows=20'...
Hello all, We are using ICM service and had the following question around the data available in the tables Termination_Call_Detail and Call_Type_Interval:For a certain custom report that we are creating, we need to present SL<N number of seconds>, si...
Resolved! Finesse Application
Hi Team , Just for confirmation, angular language is supported in finesse application ?????? thanks!
Is there any way to block abusive incoming chats from a specific contact in SocialMiner?
Trying to log in users to Finesse through custom webpage. API call (/finesse/api/User/<username>) goes well with "202 Accepted" response, but the body of response is empty. It has to be some cookie to pass to browser and identify the user.Has anyone ...
I need to create a workflow to consume a REST resource. JSON specifically as the body. My REST service requires a static authentication header in normal base64 encoding, however, I don't see the availability to add to the header in the Finesse workfl...
Hi, Am not able to sign-in a user in Finesse using REST API. The error shown in XMPP Console is as follow:<errorMessage>CF_GENERIC_UNSPECIFIED</errorMessage><errorType>Invalid Device</errorType> or as in the screenshot attached.The things I have don...
Resolved! Finesse gadgets.Prefs issues
Finesse / UCCX 11.6(1) ES5. When <UserPref> is configured in the XLM definitions, my gadget shows a settings button next to the title. However these settings never show up,looks like Finesse attempts to load an external source: Mixed Content: The pag...
How do I get Finesse to use a custom variable layout? I've gone though tons of guides and forum posts and can't figure it out.
Resolved! UCCX REST User
Hi,I am just starting developing some Python scripts to connect to the UCCX configuration REST API and have a question about users which can connect to the REST API.From my testing I can only seem to connect using the application administrator user I...
Hi, Is there any documentation where I can find how to automatically open and display the content of a tab if the page area is clicked? Regards,William
Hi all.We are using an email element in CVP Call Studio. I successfully configured lab JNDI connection to Exchange server. But now i have a requirement to use 3rd party mail-server with SSL\TLS encryption. Does anybody know how to achieve and configu...
