Contact Center

On the Detailed Call CSQ Agent Report there are calls that have duplicate Node ID's. Some of these have different values for talk time. How does the program calculate talk time if there are multiple rows with different talk times in other reports suc...

Hello.I am newer in development. Now i am working on the task about consult call in Finesse.The own Finesse mechanism is:1. agent take a call2. than agent click the button Consult to make consualt call3. while agent are talking with colleague he unde...

We are deploying jQueryChat with SocialMiner 11.6(2). Everything works in all browsers we tested, but IE11 has mixed reviews. It appears that when the user initiates a chat session, the agent can accept the session from within Finesse 11.6(1), and ca...

Does Social Miner v12 supports Social Media Feeds from Facebook & Twitter? If not supported, what is the solution for Social Media Channel from Cisco?

We have VXML application . lets suppose 3 nodesWeclomeAction (We are calling a web service )EndCall (Updating the status calling a web)Customer call , and it reaches on  Action Element (java class), where we call a web service, Now we have logic in w...

Hi dears,I would like to have a evaluation script but i dont see How uccx would provide It. I amor not menaing only a script, i mean evething like getting the call automatically redirect to the evaluation script and also getting the agente name, call...

Hi Team, While invokign a webservice call we are getting a timeout error and the session gets invalidated. PFB the logs. An error was encountered while attempting to log an event with the ID "custom". The error was: java.lang.IllegalStateException: g...

Hi Experts, found this Toolhttps://developer.cisco.com/docs/finesse/#!cad-to-finesse-migration-tool/important-notes but above link says:The CAD to Finesse migration utility can be used with any version of UCCX supported for direct upgrade to 11.0(1)....