Contact Center

We have VXML application . lets suppose 3 nodesWeclomeAction (We are calling a web service )EndCall (Updating the status calling a web)Customer call , and it reaches on  Action Element (java class), where we call a web service, Now we have logic in w...

Hi dears,I would like to have a evaluation script but i dont see How uccx would provide It. I amor not menaing only a script, i mean evething like getting the call automatically redirect to the evaluation script and also getting the agente name, call...

Hi Team, While invokign a webservice call we are getting a timeout error and the session gets invalidated. PFB the logs. An error was encountered while attempting to log an event with the ID "custom". The error was: java.lang.IllegalStateException: g...

Hi Experts, found this Toolhttps://developer.cisco.com/docs/finesse/#!cad-to-finesse-migration-tool/important-notes but above link says:The CAD to Finesse migration utility can be used with any version of UCCX supported for direct upgrade to 11.0(1)....

Dears,  i have the below query that need to execute: the client calls in into a script and is being redirected to an agent(CSQ). then agent talks to the client and redirect the client to another script where the client need to authenticate himself. o...

Guys anyone has Cisco social minor web chat sample html modified template. actually i need customized chat window from the customer end. i alredy get the default chat window. but i want to customize it. how can we do that ? that file name is chat.jsp...

Hi Everyone,Could you please help us how to get the URL for recorded user utterance wav file on Nuance Speech Server (NSS) and download the recorded audio from the NSS to our web app server (Cisco VXML server) or IVR application. Please see the attac...

Team,    I have a question from a customer of mine.   "A call comes into the Sales queue and is answered by agent Susie. Susie transfers the call over to a Claims queue.  She either waits on the line with the caller until a Claims agent answers the c...

My environment is cisco 3945e, CVP 11.5 aand Nuance 10,  I set the recordutterance=true in the call studio properties, and i use form element to recognize with the nuance asr. and nuance did set the record wav in the nuance server,  and return back t...