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Finesse Live Data Reports (Recent State History and Recent Call History)

boyd.lynn
Level 1
Level 1

Hi,

I have been trying to use the LiveDataGadget to display the Recent State History and Recent Call History reports. The documentation does not show examples of this as you can see below.

 

    1. Make sure that the filterId value matches the type required by the report type, as follows:
  • Precision Queue Reports: filterId_N=precisionQueue.id=CL%20teamName 
  • • Agent Reports: filterId_N=agent.id=CL%20teamName
    • Agent Skill Group Reports: filterId_N=agent.id=CL%20teamName
    • Skill Group Reports: filterId_N=skillGroup.id=CL%20teamName

However I thought that I could just try using agent.id as this is the filter on the reports.

 

&viewId_3=4627C08610000175000031C40AF93D34&filterId_3=agent.id=CL%20teamName

&viewId_4=4628362910000175000031F30AF93D34&filterId_4=agent.id=CL%20teamName

 

 

Unfortunately this does not work. Has anybody managed to embed these reports in Finesse?

 

1 Accepted Solution

Accepted Solutions

keshepar
Cisco Employee
Cisco Employee

Hi Boyd,

 

<id>myHistory</id>
<icon>history</icon>
<label>finesse.container.tabs.agent.myHistoryLabel</label>
<columns>
<column>
<!-- The following gadgets are used for viewing the call history and state history of an agent. -->
<gadgets>
<gadget>https://YourCUICFQDN:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=5FA44C6F930C4A64A6775B21A17EED6A&filterId=agentTaskLog.id=CL%20teamName</gadget>
<gadget>https://YourCUICFQDN:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=56BC5CCE8C37467EA4D4EFA8371258BC&filterId=agentStateLog.id=CL%20teamName</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>

See this guide:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_0_1/installation/Guide/PCCE_BK_P60A21AC_00_pcce-install-upgrade-guide-11-0/PCCE_BK_P60A21AC_00_pcce-install-upgrade-guide-11-0_chapter_010010.pdf 

Regards,
Kevin Sheppard

View solution in original post

3 Replies 3

keshepar
Cisco Employee
Cisco Employee

Hi Boyd,

 

<id>myHistory</id>
<icon>history</icon>
<label>finesse.container.tabs.agent.myHistoryLabel</label>
<columns>
<column>
<!-- The following gadgets are used for viewing the call history and state history of an agent. -->
<gadgets>
<gadget>https://YourCUICFQDN:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=5FA44C6F930C4A64A6775B21A17EED6A&filterId=agentTaskLog.id=CL%20teamName</gadget>
<gadget>https://YourCUICFQDN:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=56BC5CCE8C37467EA4D4EFA8371258BC&filterId=agentStateLog.id=CL%20teamName</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>

See this guide:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_0_1/installation/Guide/PCCE_BK_P60A21AC_00_pcce-install-upgrade-guide-11-0/PCCE_BK_P60A21AC_00_pcce-install-upgrade-guide-11-0_chapter_010010.pdf 

Regards,
Kevin Sheppard

If your Live Data is working, you shouldn't have to make any changes, it'll work.

Like was mentioned below, are your other Live Data Gadgets working? What error/problem do you see with this one when an agent and/or supervisor goes to view it?

boyd.lynn
Level 1
Level 1

My mistake I was trying to do this from first principles rather than just copying the default layout and assumed that the parameter would be agent.id. Thanks for your help.