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5
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Finesse login issue

lowfell
Level 3
Level 3

Is it a MUST that you are on the Homescreen /TAB of Finesse to change your Status form Ready to Not Ready, or can this be done from one of the other tabs like My Statistics or Manage Call?

1 Accepted Solution

Accepted Solutions

dekwan
Cisco Employee
Cisco Employee

Hi,

 

The agent state change can be done from any tab of the Finesse desktop. It is located in the "header" of the desktop and is visible from any tab.

 

Thanx,

Denise

View solution in original post

4 Replies 4

dekwan
Cisco Employee
Cisco Employee

Hi,

 

The agent state change can be done from any tab of the Finesse desktop. It is located in the "header" of the desktop and is visible from any tab.

 

Thanx,

Denise

So i can go Ready or not ready or whatever from any tab. I don't need to be home?

Correct.

Thanks for your help

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