04-15-2020 06:45 PM
Hi
As more of our users WFH now, occasionally some users will have issue with Finesse lost connectivity.
We are using VPN to connect to the internal network.
During the connection lost the VPN itself is still connected.
Any advise on this on how can i assist users and tackle this issues.
04-15-2020 10:00 PM
04-16-2020 05:19 AM
The biggest thing you need to clarify is if Finesse lost connection (with the red banner at the top of the screen) or if the agent was logged out (likely due to the phone losing connectivity) of Finesse.
To the agent it may seem like the same problem, but it is two completely different causes/systems involved.
04-16-2020 09:34 PM
apparently yes, there is the red alert in the middle top something like "lost connection to <server name>"
jabber is still connected
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