Finesse non gadget sign-in not working

[suun24]

Finesse non-gadget sample working fine with Finesse v11.6 however, the same code doesn't work with Finesse v12.0.1.
getting below errors when signed-in (attached console log)
Errors are :
1) jquery-3.2.1.min.js:4 PUT http://localhost:70/finesse/api/User/Agent001 403 (Forbidden)

2) core-sys.js:801 Uncaught TypeError: Cannot read property 'status' of undefined
at _signInHandler (core-sys.js:801)
at Object.error (finessenongadget.js:59)
at i (jquery-3.2.1.min.js:2)
at Object.fireWith [as rejectWith] (jquery-3.2.1.min.js:2)
at A (jquery-3.2.1.min.js:4)
at XMLHttpRequest.<anonymous> (jquery-3.2.1.min.js:4)

Regards,

Sanmesh

[dekwan]

Hi,

The non gadget sample was tested against 12.0 so it should work. I haven't tested it out myself though.

Did you manually try to log into the 12.0 system with the same URI and credentials to see if it is successful?

Did you take a look at the Finesse webservices and realm logs to see why you are getting a 403?

Thanx,

Denise

[suun24]

Did you manually try to log into the 12.0 system with the same URI and credentials to see if it is successful?

- Yes. It works and gives the XML Response as Sign-out

Access this url: http://localhost:70/finesse/api/User/Agent001 and received an XML Reponse :

<User>

<dialogs>/finesse/api/User/Agent001/Dialogs</dialogs>

<extension/>

<firstName>Jane</firstName>

<lastName>Doe</lastName>

<loginId>Agent001</loginId>

<loginName>Agent001</loginName>

<mediaType>1</mediaType>

<pendingState/>

<reasonCode>

<category>LOGOUT</category>

<code>32766</code>

<forAll>true</forAll>

<id>28</id>

<label>Agent Initiated</label>

<systemCode>true</systemCode>

<uri>/finesse/api/ReasonCode/28</uri>

</reasonCode>

<reasonCodeId>28</reasonCodeId>

<roles>

<role>Agent</role>

<role>Supervisor</role>

</roles>

<settings>

<wrapUpOnIncoming/>

</settings>

<state>LOGOUT</state>

<stateChangeTime>2020-01-22T04:58:41.732Z</stateChangeTime>

<teamId>2</teamId>

<teamName>Team_IT_Tier1</teamName>

<teams>

<Team>

<id>2</id>

<name>Team_IT_Tier1</name>

<uri>/finesse/api/Team/2</uri>

</Team>

</teams>

<uri>/finesse/api/User/Agent001</uri>

<wrapUpTimer>-1</wrapUpTimer>

</User>

Did you take a look at the Finesse webservices and realm logs to see why you are getting a 403?

- Do we need to check these logs on Cisco Finesse Server?

jquery-3.2.1.min.js:4 PUT http://localhost:70/finesse/api/User/Agent001 403 (Forbidden)

is the error.

is this problem regarding jquery? Do i need to use latest jquery?

[dekwan]

The error that you pasted is from the client side. I am talking about the error from the server/realm side. Did you use the browser's debugger to confirm that the authentication is being sent? Is the authentication correct?

In your example of your trial, I believe you are doing a GET since you are getting a XML response back while the application is doing a PUT (per your logs).

Thanx,

Denise

[suun24]

server responded correctly when accessed directly via url.

Below is the error:
Request URL:http://localhost:70/finesse/api/User/Agent001

Request Method:PUT

Remote Address:[::1]:70

Status Code:

403

description: Access to the specified resource has been forbidden.

[dekwan]

Hi,

There is something wrong from the client side. It is not giving you a 401, so the credentials are probably ok.

Did you look at the Finesse webservices and realm logs?

Thanx,

Denise

[suun24]

can you help us to find "Finesse webservices and realm logs" ?

Can we download these logs from RTMT by connecting Finesse Server?

Thanks,

Sanmesh

[pravin1]

Please find Realm and web service logs attached.

[dekwan]

Hi.

I think I saw in the DevNet support room that this issue is resolved. Can you confirm?

Thanx,

Denise

[pravin1]

When I enabled_all (using CORS CLI command) for CORS then it started working but actually we want to add Origin and then it should work without enable_all. When we tired to add Origin using CLI command not able to add it is giving operation failed error.

We are using SANDBOX Lab 12.0.

Regards,

Pravin