Scenario:
agent 1 - assigned skill for email csq A
agent 2 - assigned skill for email csq B
1. agent 1 received email csq A in finesse
2. agent 1 requeued email csq A to email csq B for agent 2 to handle
3. agent 2 logged in to finesse but the requeued email is not showing.
4. agent 2 was able to receive NEW emails coming in to his assigned email csq B.
Why does requeued email not showing?