Finesse not displaying re-queued emails in social miner

[janice.valencia]

Scenario:

agent 1 - assigned skill for email csq A

agent 2 - assigned skill for email csq B

1. agent 1 received email csq A in finesse

2. agent 1 requeued email csq A to email csq B for agent 2 to handle

3. agent 2 logged in to finesse but the requeued email is not showing.

4. agent 2 was able to receive NEW emails coming in to his assigned email csq B.

Why does requeued email not showing?

[deepakcn]

Hi,

Can you capture the same logs requested by me in the below thread and attach the same here.

https://supportforums.cisco.com/t5/contact-center/ready-for-chat-and-email-automatically-change-to-not-ready-every/m-p/3217288#M102440

One addition would be to provide the following details as well :

Agent 1 ID
Agent 2 ID
CSQ A name
CSQ B name

Thanks and Regards,
Deepak Nair