Finesse Personnel Directory for Agent

[systempause]

Hello ,

I know we can create global or team directories but can i create custom contact lists for per agent.

Agent 1 and Agent 2 are in the same Team ,

Agent 1 and Agent 2 will have its own .

Regards

[Thomas G. Johannesen]

Hey.

The short answer is no. Only global and team based.

The long answer is you can greate you own gadget with you own phonebook and associate it with the userid  from finesse. But this doesn't come out off the box.

If the agents a using a hardphone they can do it on the phone.

Sorry.