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Beginner

Finesse Personnel Directory for Agent

Hello ,

 

I know we can create global or team directories but can i create custom contact lists for per agent.

 

Agent 1 and Agent 2 are in the same Team ,

Agent 1 and Agent 2 will have its own .

 

Regards

4 REPLIES 4
Highlighted

Hey.

 

The short answer is no. Only global and team based.

 

The long answer is you can greate you own gadget with you own phonebook and associate it with the userid  from finesse. But this doesn't come out off the box.

If the agents a using a hardphone they can do it on the phone.

Sorry.

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Please rate all useful posts and mark as answer if it solves your issue

Best Regards
Thomas G. Johannesen
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Thanks for your reply , i did not find example gadgets on devnet , is there any reference ?

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Beginner

You can create a custom .xml file for contacts using the format below and then import that file into each Jabber profile.  It is static and would need to be imported into each agent and also updated as needed.

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/vxc/english/vxme/9-3_jabber_adv_fg/VXME_BK_A14F54E9_00_advanced-features-guide-for-cisco-jabber/VXME_BK_A14F54E9_00_advanced-features-guide-for-cisco-jabber_chapter_010.html

 

<?xml version="1.0" encoding="utf-8"?>
<buddylist>
<group>
<gname>New York Agent</gname>
<user>
<uname>NewYorkAgent1@domain.com</uname>
<fname>New York Agent 1</fname>
</user>
</group>
<group>
<gname>Paris Agents</gname>
<user>
<uname>ParisAgent1@domain.com</uname>
<fname>Paris Agent 1</fname>
</user>

</group>
<group>
<gname>London Agents</gname>
<user>
<uname>LondonAgent1@domain.com</uname>
<fname>London Agent 1</fname>
</user>
<user>
<uname>LondonAgent2@domain.com</uname>
<fname>London Agent 2</fname>
</user>

</group>
</buddylist>

 

Once you save the file in .xml format use file > import contacts in Jabber

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Actually i did not know this jabber feature so thanks but  you assume that we are using jabber but we have hardphone.

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