Hey experts, i've been trying to configure and test silent monitoring but idk where am wrong, i enable that monitoring parameter in system paramete and also enable BIB on supervisor but still no result, i created two user one is Supervisor and other is simple agent but when i try do test call and press that silent monitoring button nothing actually happen i even created monitoring css but still same result any idea??
Solved! Go to Solution.
Thanks Anothy for replying, i was Cisco Finesse administration guide but i guess i figure out what's is the actual problem am trying to call from CUCM and finesse on UCCX and am trying to call on my random extension to finesse agent but when i call agent state on supervisor change to NON ACD Busy, i guess agent state need to be in talking right? Correct me if am wrong.
I think call need to came from UCCX to finesse then it state will change from non ACD to in talking any idea how can i make it possible ??