Finesse Time Format

[mightyking]

Hello Experts,

Is there a tway to change the time format from 12h to 24h for the supervisor to agent messages in Finesse 12.5? I am not talking about the chat btw the supervisor and agents but only the message a supervisor can send to the group of agents.

Thanks,

MK

[bill.king1]

Can you clarify what you mean/include a screen shot? The guide says this which makes it sound like it is already in that format:
"From the drop-down, you can set an expiry time for the composed messages: starting at 5 minutes and ending at 23:55 hours. The time is displayed in hours and minutes. However, this time frame can be edited."
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su2/user/guide/uccx_b_1251su2_finesse-agent-supervisor-desktop-user-guide/uccx_m_1251su2_supervisor-tasks.html#task_2FF5A4FE9A6013F8EB9941663652B074

[mightyking]

Here's the screenshot.

Thanks,

MK

[bill.king1]

Can you show one that is in the afternoon so you can show the format you don't want/like?

[mightyking]

We need the Finesse displays in 24h format meaning that 2pm show 14 and 3pm show 15.

Thanks,

MK

[bill.king1]

So far I don't see any parameters for that, when configuring the message it is basically the number of seconds it should be displayed, nothing about changing the time display format. You may need to submit an enhancement request for that, unless anyone else on the board knows of something.