Finesse UCCE - Failed to Restart the Appliance

[jlopez1]

i'm trying to restart one of our Finesse servers ( 12.6.2.10000-82) with the utils system restart but it fails.

admin:utils system restart

Do you really want to restart ?

Enter (yes/no)? yes

Appliance is being Restarted ...
Failed to Restart the Appliance

Executed command unsuccessfully

admin:

Any suggestions how to force a reboot via CLI? Thanks

[bill.king1]

That's a strange one. I looked on the Cisco website and there are no defects similar to that. Do you see the same behavior if you try and restart the pub and the sub? I imagine you'll need a TAC case to get to the bottom of this one.
The only other thing you could try, if this is a non production/low volume system, is try and stop some of the services and then do the restart, to see if they're blocking it from happening.

[jlopez1]

Thanks for the response, It's a strange one indeed, also wasn't able to start/stop services via CLI...
In the end I've restarted the VM via vSphere and all services came up correctly.

If it occurs again i'll definitely raise a TAC case

[mbieyasid]

Hi @jlopez1 do you have an update what action plan to resolved this issue? 

[jlopez1]

Hi @mbieyasid , 
I had restarted the Virtual Server via the vSphere console and now seems i can restart it via the CLI, go figure...