Finesse\UCCE with LDAP with out SSO Configuration

[Mohammad Al-Qawadri]

Hello Team,
I want to integrate Finesse with Active directory with out SSO configuration, we don't need a SSO configuration in our site.
Can we configure the Standard Finesse/UCCE only?

we just need the agents to log in using active directory passwords

[david.macias · Accepted solution]

Not possible, if you want AD integration that requires SSO.

david

[bill.king1 · Accepted solution]

Just a suggestion, but if you don't need SSO, consider an approach like the agent's password is the same as their login or their password is their phone extension if you use extension mobility or something. This way you don't have to have them remember anything else new and makes password management straightforward.