Finesse users lose Live Data

[dannoofWI]

Users login to Finesse on Chrome (latest), they are on a VDI server accessed through Citrix Workspace. They experience an issue where they lose Live Data. It will spin on 'Establishing connection to Live Data', indefinitely. Only happens to one user at a time. The times are random.

Are there logs or anything else that may help find the cause?

[david.macias]

I would start with generating the Chrome debug log to see what Chrome is reporting. From there you might have to go down to the VDI layer, but start with the Chrome log.

david