Solved: Finesse v10 support Jabber SDK(voice and video) as agent end point

nazbabu · ‎03-24-2015

Hi All,

I'm new to finesse and wondering Jabber SDK for voice and video is official supported? I'm planning to use Finesse(v10) SDK + Jabber SDK(latest) to build an agent centric dashboard application that runs on firefox. Any thoughts?

Regards

Nazeer

winijenh · ‎03-25-2015

Jabber SDK is not supported as a contact center agent device for voice and video. The reason for that is the sensitivities around keeping the media going when moving between browser pages. For example, when the agent would hit the back button and move to a different page, the media would be terminated. When the Finesse server fails and the Finesse desktop would reconnect to the backup Finesse server, the media would be terminated as well, which would be unacceptable of course.

Jabber SDK can be used for other capabilities by agents, integrated in Finesse or otherwise, for example for IM.

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winijenh · ‎03-25-2015

Jabber SDK is not supported as a contact center agent device for voice and video. The reason for that is the sensitivities around keeping the media going when moving between browser pages. For example, when the agent would hit the back button and move to a different page, the media would be terminated. When the Finesse server fails and the Finesse desktop would reconnect to the backup Finesse server, the media would be terminated as well, which would be unacceptable of course.

Jabber SDK can be used for other capabilities by agents, integrated in Finesse or otherwise, for example for IM.

nazbabu · ‎03-25-2015

Thanks for the quick response, so the issue is more likely media termination when user hit the browser back/forward button otherwise is it wise to continue using Jabber SDK(provided we manually disable those browser buttons)?