01-17-2016 09:57 PM - edited 03-14-2019 03:40 PM
Dear All,
I have recently completed the installation of UCCX 11.0. Post installation, I'm unable to launch https://<uccx ip address>:8445/cfadmin. I'm new to Finesse. Any help will be appreciated.
Thanks in advance.
Gunjan Jain
Solved! Go to Solution.
01-18-2016 02:24 AM
Are you able to open Finesse desktop using below command:
https://<UCCX FQDN>:8445/desktop/
Ideally when you should open the Finesse administration or desktop for the first time, you should get the Certificate Warning. Are you getting them, which browser you are trying there, try to change and then check
Also did you try restarting "Cisco Finesse Tomcat" and "Cisco Unified CCX Notification" service. Post the screenshot of your license information from:
System >> License Information >> Display Licenses
Regards
Deepak
01-17-2016 10:06 PM
Gunjan,
Have you activated Finesse using the below command from CLI followed by server restart. Ideally it should be activated but still check
utils uccx finesse activate
If it is already activated, then post the output of below command:
utils service list
Try to use the FQDN instead of IP Address . What is the error message you are getting there
Regards
Deepak
01-17-2016 10:23 PM
01-17-2016 10:35 PM
My bad you are running version 11. Yes the command will not be there as this version onwards we only support Finesse and no CAD. Is the page not loading up or there is any error message you are getting.
Ideally when you will try to open the Finesse using https://<uccx ip address>:8445/cfadmin, the page will automatically redirect to:
https://<UCCX FQDN>:8445/cfadmin
Are you able to open the UCCX webpage using FQDN or not. If not, then the problem lies within your DNS configuration
Regards
Deepak
01-18-2016 01:22 AM
Hi Deepak,
Thanks for your prompt response. I tried nslookup from my machine. I'm able to resolve the hostname as well as the ip address. I'm able to launch UCCX Admin using the IP as well as hostname. But when I navigate to Cisco Finesse Administration "This page can't be displayed error."
Regards,
Gunjan Jain
01-18-2016 02:09 AM
Gunjan,
There is a difference between hostname and FQDN. Are you trying through FQDN or hostname. Run below command to check the FQDN of your UCCX server and then try opening the UCCX webpage using it
show tech network hosts
Output from my lab:
admin:show tech network hosts
-------------------- show platform network --------------------
/etc/hosts File:
#This file was generated by the /etc/hosts cluster manager.
#It is automatically updated as nodes are added, changed, removed from the cluster.
127.0.0.1 localhost
::1 localhost
10.197.178.25 uccxsub.pdihd.lab uccxsub
10.197.178.29 uccx1061.pdihd.lab uccx1061
In the above output, uccx1061 and uccxsub are the host names and uccx1061.pdihd.lab & uccxsub.pdihd.lab FQDN respectively.
Regards
Deepak
01-18-2016 02:16 AM
Hi Deepak,
I'm sorry, I mentioned hostname instead of FQDN in my previous comment. Yes, I've been trying with the FQDN as shown in the below output from UCCX CLI.
172.25.164.130 uccx1.corp.poc.com uccx1
I'm only able to access UCCX, not Finesse using the IP as well as FQDN.
Thanks,
Gunjan
01-18-2016 02:24 AM
Are you able to open Finesse desktop using below command:
https://<UCCX FQDN>:8445/desktop/
Ideally when you should open the Finesse administration or desktop for the first time, you should get the Certificate Warning. Are you getting them, which browser you are trying there, try to change and then check
Also did you try restarting "Cisco Finesse Tomcat" and "Cisco Unified CCX Notification" service. Post the screenshot of your license information from:
System >> License Information >> Display Licenses
Regards
Deepak
01-18-2016 02:56 AM
Hi Deepak,
Restarting the above mentioned services resolved the issue. Really appreciate your time and expertise.
Thanks,
Gunjan Jain
01-18-2016 03:00 AM
Glad the issue had been resolved and thanks for updating the forum.
Regards
Deepak
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