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Force Answer

dvanzee
Explorer
Explorer

Does anyone know if IPCC express has the ability to force answer a call for an agent? When the call is pushed to the resource he hears a beep in his head set and the call is live.

This is in reference to the "Select Resource" step inside the script.

4 Replies 4

Look into auto answer. When you setup CSQ i think you can define it there.

good luck.

Thanks for the suggestion, I only have the option for "Automatic Work" or "Wrap up time". Does anyone else have any thoughts?

Did you think about enabling autoanswer on the line level, in CCM admin?