01-23-2008 07:41 AM - edited 03-14-2019 01:45 AM
Does anyone know if IPCC express has the ability to force answer a call for an agent? When the call is pushed to the resource he hears a beep in his head set and the call is live.
This is in reference to the "Select Resource" step inside the script.
01-23-2008 03:00 PM
Look into auto answer. When you setup CSQ i think you can define it there.
good luck.
01-23-2008 03:42 PM
Thanks for the suggestion, I only have the option for "Automatic Work" or "Wrap up time". Does anyone else have any thoughts?
02-09-2008 10:05 AM
Did you think about enabling autoanswer on the line level, in CCM admin?
02-10-2008 11:37 AM
Yes - enable auto-answer in CUCM on the contact centre line. That gives you the beep in the agent's headset.
Regards,
Geoff
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