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Force Answer

dvanzee
Level 2
Level 2

Does anyone know if IPCC express has the ability to force answer a call for an agent? When the call is pushed to the resource he hears a beep in his head set and the call is live.

This is in reference to the "Select Resource" step inside the script.

4 Replies 4

Look into auto answer. When you setup CSQ i think you can define it there.

good luck.

Thanks for the suggestion, I only have the option for "Automatic Work" or "Wrap up time". Does anyone else have any thoughts?

Did you think about enabling autoanswer on the line level, in CCM admin?

Yes - enable auto-answer in CUCM on the contact centre line. That gives you the beep in the agent's headset.

Regards,

Geoff