Get Digits ext script not working. DTMF issue with Audio Codes Mediant 1000.

[Ritesh Desai]

Hi team,

I have UCCE Lab setup and working on ICM Script Editor. I've basic call flow, Snap attached for reference. Am beginner in UCCE.

I tried 3 digit Menu, capturing it and route to agent. My basic call flow is working. My call hits Get Digit Ext Script element. Prompt plays to press 1,2 & 3. DTMF is not passing and doesnot moves to next node....

Nyone have experienced before please help... TIA

regards,

Ritesh Desai

[Ritesh Desai]

Hi Chintan,

Thanks for revert.

First, you have asked for CVP call server logs, are you refering to this loc. logs C:\Cisco\CVP\CallServer\Tomcat\logs.....?

If yes, last logs file generated is 12Aug of catalina.txt

OR else you're refering to ICM logs?

Secondly, was unable to configure "dtmf-rely rtp-nte sip-notfy cisco-rtp" command on 3 DP's. DP for CVP VRU 81111111 is not accepting this command. So, understanding the same dtmf relay on 3 DP's logic, I configured

"dtmf-relay rtp-nte cisco-rtp" on 3 DP's. 

Though badluck!

[Chintan Gajjar]

the logs can be found at c:\cisco\cvp\logs

try this dial-peers:

dial-peer voice 811111 voip
 description CVP IVR dial-peer
 service bootstrap
 session transport udp
 incoming called-number 8111T
 voice-class sip rel1xx disable
 rtp payload-type nte 96 comfort-noise 13
 dtmf-relay rtp-nte 
 codec g711ulaw
 no vad
!
dial-peer voice 1002 voip
 description CVP VXML Standalone application dial-peer for a VOIP call
 destination-pattern 3011
 session protocol sipv2
 session target ipv4:192.168.3.142
 session transport udp
 rtp payload-type nte 96 comfort-noise 13
 dtmf-relay rtp-nte 
 codec g711ulaw
 no vad
!
dial-peer voice 1001 voip
 description Incoming from ACM1000
 session protocol sipv2
 session transport tcp
 incoming called-number 8896
 rtp payload-type nte 96 comfort-noise 13
 dtmf-relay rtp-nte 
 codec g711ulaw
 no vad

let me know if it works, and have your old configuration backed up as well

[Chintan Gajjar]

and also if it doesn't work please attach the below logs:

debug ccsip messages

and call server logs.