Contact Center

Good day! I'm trying to create an queue on UCCX for agent email. I can't get a green state button on SocialMiner. I get only a clock over some seconds. How can I find out a reason of my issue? I attached some screenshots with my issue, but I don't kn...

We had tried solution shared by one of Cisco experts for CVP VXML standalone outbound dialing but ended up with a problem. In our case call is initiated by dialer and it starts ringing on the destination mobile phone but then automatically disconnect...

HI EveryoneI am here to inform that CIM a.k.a EIM WIM integration wizard can be re-run by following the steps described below.On CIM create a new departmentOn ICM, delete all the configurations and configure it from scratch i.e Application instanceAp...

Hi, everyone have any complete example where you apply the trigger http in CCX 8.5, in the guide administration CCX there is very little information about It.Thank youJavier

I am running a custom report which includes "total_logged_in_time" If I run it for the week, it will show the correct total amount of time the agent was logged only for days prior. For example: The report will show that the agent was logged in for 8 ...

Dear Experts; We have a UCCE migration from 7.5 to 10.X  with new hardware from MCS to UCS. Customer has existing AD with windows 2012 and customer wants to use  the same AD. My question is how we will use same Cisco_ICM instance for the Existing pro...

Hi Guys,Wanted to share the Outbound Dialer IVR Campaign configuration for setup that invovles CVP and SIP Proxy server.1.Create Dialer, MRPG2.Create a dummy network VRU of Type 2 and associate it with the MRPG (translation route is supported in Type...

Hi,My CAD and CSD shows the status in the bottom as Partial service,when i analyse the service status by clicking on that " Agent Statistics Viewing is Inactive ". What i need to do to enable it.My environment is CME 7.0 , UCCX 7.0 with IP Communicat...

Dears,Is there a way to call a REST Web Service in Cisco Call Studio other than creating a Java Class?Can this be achieved by using the Web Service element?Thank you in advance.Regards,

Hi,We are facing an issue in finesse for third party gadget whenever agent logins finesse we face blank screen in LCM (third party gadget) custom gadget. What we suspect is, when Finesse tries to load our gadget (LCM as well as Chat gadget – which is...

Hello,we have a script and we want to add an option when the callcenter is off,, that when user press one then he can leave a recording messageI did it by forward to unity voice mail, but we need to do it using uccx recording. Thanks

Hello, I'm wondering if anyone can help me. I'm using Cisco Unified CCX Historical Reports and trying to find a report that provides me the list of all incoming telephone numbers for a pre-determined time frame.I'm looking at this report to help me m...