Hi all, i am trying to integrate UCCE 10.5 with Socialminer 10.5. I have done installation and integration. I am getting feed in Socialminer but i want to understand how the UCCE agent will reply on that feed. just want to understand like inbound cal...
Hello,Can someone tell me what would get priority queuing first? I have a team that will be answering multiple queues. However, I want Q1 to have first priority and Q2 to have second priority and all others queues will fall be next in line. Right n...
Hello Guys, I want to move my cisco ICM is managed by Service provider from his network. now i want to build my own ICM with in the network. how to perform this activity with minimum loss of data. Note:- I am going to use new VM and IP Address and Ho...
Retailer #Talbots saw a 30 % rise in call center handling thanks to centralized support across any channel. Take a moment to read about their case study. What questions do you have for Talbots?
Hi all, Wondering if anyone has information on what DB's, tables and fields would be needed to get reader boards setup in our call cener that would show various queue stats.. Calls in queue and longest queued would be a few examples of what was neede...
Hi, I am quite new to Finesse and I am trying to understand how the call variables work. In the Finesse administration I have the Call variables layoutI don't understand where the variables are set. With agent desktop you could set a variable, and th...
Guys, I have many question on UCCX Finesse.. I home someone can help me outI plan to install the Social Miner to Chat with Customer in the next week for our business... 1 )(Chat Inactivity Timeout) is it 15 seconds by default ? what is recommended...
HelloI have an enquiry about Cisco Agent Desktop where the inbound CSQ is configured so that when an agent completes an inbound call the agent sets 'Ready' manually giving them time to wrap up the call.This works fine but when an agent places a call ...
Hi All, When caller is on queue in UCCE PQ, we can get the EWT value from the Built-In Function (EstimatedWaitTime()).How is Cisco UCCE handle the EWT value if the call priority was changed during in queue? Is there any new formula or just call buil...
I have an issue where by randomly extensions we use suddenly stop being able to log in. The error message is attached. The config is exactly the same as the hundreds of other users we have set up and working ok. The issue just appears to randomly...
Hi Guys, I am learning UCCE and UCCX these days. I want to know which is best software programming language for UCCE and UCCX. to learn for. I heard that VXML ,sql and JAVA are the best languages .Is there any need to learn advance Java and VXML for ...
Has anyone had any experience configuring a script that will place a caller on hold (i.e. in queue) while the system calls a list of after hour agents to take the call? I have written scripts to process an on call list that plays a vm to the called...
Hi guysI have a problem with Manage Chats certificate in Finesse desktop. I made following: Export tomcat.pem certificate Socialminer server and upload to the UCCX server, then i had a problem. Can you help me.
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