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Resolved! Multiple - HTTP POST

Is it possible to send multiple HTTP Posts on an agent call answer, e.g. different HTTP action posts or is only a single POST possible?From the below extract - I believe this is not possible?When the Workflow Engine finds a workflow with a matching ...

VVB Problem addressing the first few calls on the day

Hi All,We are migrating to CVP 11.6, we observed that if we make a test call to the application after some time gap, the application doesn't get launched/invoked unless we do couple of test calls. Example, if I don't dial the TFN for 2 - 3 hours and ...

Resolved! Correct Format for using REST Client

Hi All,I am struggling to get the format correct for my POST using the CVP REST Client (CVP 11). I am just using the API to send an SMS message and had it working in Postman immediately but cannot seem to get the correct format in CVP. I am getting...

Finesse Send Refresh Event on tab Change.

We have third party applicaiton , which required username and password every time we access.I have developed the simple gadget in which i have opened this applicaiton inside the iframe. I am calling this iframe inside the "handleUserLoad event"Now th...

overwrite port number

Hi All,Considering CVP 11.6 VVB comprehensive model, can we use 8080 port number to invoke CVP Application. I have updated server.xml file and icm scripts to refer the port number 8080. After doing the changes I have restarted the vxml service. Howev...

Windows 7 crashes system repair loop

Just generic question... Anybody out there experiencing Cisco Finesse vulnerabilities actually corrupting Windows 7? We have hundreds of Lenovo Desktops (M93 to M700) running Cisco Finesse, but our latest batch of 10 locations with a myriad of deskto...

Resolved! Query on Cisco Finesse Supervisor Desktop v 10.6 - changing sorting column

Hi Finesse DevNet TeamI am just wondering if you can please help me with the below queryWe have just started to use Cisco Finesse Supervisor Desktop 10.6Under Manage team-> Team Performance section, all Agents are listed by their names in alphabetic...

Multiple agents logout or not ready in a single click using Gadgets

Hi All,I am writing to get your valuable thought about multiple agents logout and not-ready in a single click.My goal is to make a new gadgets for supervisors where they can see their respective agent team. Select team from the drop-down list and all...

UCCE 11.5 API (Attribute)

Trying to figure out is if the Attributes API in the UCCE 11.5 document is correct. Based on the document we should now be able to add/remove agentAttributes but nothing happens when we use the "agentAttributesAdded" and "agentAttributesRemoved" XML ...

Import Api vs PersonalCallbackApi

Hi,I am using Import API-create to send records to the dialer for a given campaignId.When I process calloutcomes, I use ImportAPI-list to fetch the call results. However, the fields that I am looking for are not present in the response - DateTime, Ph...

Resolved! CVP and Nuance Utterance Logging

In a call studio application, there is Secure Logging which allows you to mask certain PII (ssn, dob, etc.) in the activity logs and reporting. However, if the environment is integrated with Nuance Recognizer, that information is still in the call lo...

Embedded web app gadget connecting to CRM

Dears,I have an embedded web app gadget that will connect me to a database server (CRM) and opens its web interface after i enter my username and password (see image 1 below)The problem is the following :In my first attempt to login and at the momen...

Resolved! how can i change column name in the Phonebook

how can i change column name in the Phonebook.Currently by default Phonebook is showing LastName,First Name...i have to change the name to LOB Name(Instead of Last Name).Any help is really appreciated.

Resolved! Finesse Screen Pop Gadget - Activate Gadget's Tab

Working on the Finesse Screen Pop Gadget - how do I activate my gadget's tab once the call is answered - highlighted in red below is what I am trying with no luck..if (numDialogs==1) { html += '<iframe src="myCRMURL' + callvar...

Resolved! Problems with Finesse gadget

Hi, I'm new to developing gadgets, I have a problem that I do not know how to solve. My gadget shows supervisor information and queue statistics. As I had problems showing the statistics, I took an example of one already prepared and integrated it wi...

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Contact Center

Forum Posts

Resolved! Multiple - HTTP POST

VVB Problem addressing the first few calls on the day

Resolved! Correct Format for using REST Client

Finesse Send Refresh Event on tab Change.

overwrite port number

Windows 7 crashes system repair loop

Resolved! Query on Cisco Finesse Supervisor Desktop v 10.6 - changing sorting column

Multiple agents logout or not ready in a single click using Gadgets

UCCE 11.5 API (Attribute)

Import Api vs PersonalCallbackApi

Resolved! CVP and Nuance Utterance Logging

Embedded web app gadget connecting to CRM

Resolved! how can i change column name in the Phonebook

Resolved! Finesse Screen Pop Gadget - Activate Gadget's Tab

Resolved! Problems with Finesse gadget

Event Notification Subscription

Unable to create diaglog group using API + UCCX

Reserved and Not Ready pop up gadget

Finesse Notification Service - web page refresh

Jabber Login Issue with "not-authorized"

Studio Callback sample error "no Gateway Address defined"

Finesse Dialog API - End Silent Monitoring as admin

ModulePrefs in gadget.xml - height is ignored in 12.6.2?

Get supervisor queues, but not from supervised team members

containerServices.showDialog button options question