Contact Center

Good Morning,I was reading this thread Returning Data to ICM when Caller Hangs Up which is from 2010.I was wondering with CVP 11.5 can I use the same method or there is a better to accomplish.I want to return to ICM in which menu the customer as disc...

Hello, all!I'm having a difficult time using the TimerTickEvent service, explained here: https://developer.cisco.com/docs/finesse/#!finesse-container-timer/finesse-container-timerWe've created a 3rd party gadget. Our goal is to have a Timer in the 3r...

Hi,I have this situation where from the CUIC reports, agent not ready code is 4. There is also not ready reason code 3 and 2. Upon checking from the cisco documentation, there is no such not ready reason code 2,3, and 4. Can anyone tell me if what ar...

I'm new to Finesse development. It would be great if someone could explain the questions below.1. How the finesse desktop checks whether the finesse server is reachable? Will it ping the server at regular intervals of time?2. Does XMPP Notifications ...

Subject :-1) VXML application hotevent  "connection.disconnect.hangup" causes infinite loop , Comprehensive Model , CVP 11.6 along with VVB.We have a Observation , when we catch HotEvent "connection.disconnect.hangup" in vxml application, it catches ...

Hi,I am running a Finesse gadget which needs to send a request to the localhost (client PC). Unfortunately, since the request is made by the gadget hosted on the Finesse server, the localhost is the Finesse server itself. I would like to know if ther...

I am using digit element for capturing the user input but after user input the digit element taking 10s for timeout i have use termchar as # and also use interdigittimeout and termtimeout properties but it still taking 10s for time out. anyone hep me...

my environment is call studio 11.0, nuance 10 with asr, when i use the form element and input mode set "voice" ,  i noticed that the cisco voice gateway send the help voice grammar to nuance, I want to know how to set to disable the help voice gramma...

Recently we have seen changes in how CallTypes are presented in Finesse 11.6 (the UCCX variant so far). I am just wondering if these changes were intended or are a newly introduced bug. I also understand that Finesse is basically passing through the ...

Hi,one of agent stuck on the phone for signing out Finesse, he always got error " Cisco Finesse service error, if the problem persists, contact your administrator" when he tried to sign out  Finesse from the phone set.I reset the phone, deleted the p...

Hi folks,we are currently deploying an AI bot integrated with socialminer chat (11.6.1.10000-25)The issue we are facing Is that In “Description” field we would like send those info (in the same format):“Request 1Request 2”To achieve this we are using...

I’m just starting researching whether or not I can pass the carrier’s SIP UUID all the way “in.”Meaning: Carrier SIP UUID -> CUBE -> CVP->VXMLThe reason is that the sending system is holding some data that I need to grab via a  web service.The remote...

Hi,I am currently working on implementing a couple of gadgets, and more specifically, Implementing a CallTransfer and CallConsult feature, I have read the docs from the site on how to use the interfaces from the finesse.restservices.Dialog classes.fi...

In my java code I have an order number that needs to be spoken out. It's always a 7-digit string of characters; eg: "1765432". Using the base way I know to do it, the number is spoken as "one million seven-hundred thousand...", but what I'm looking f...