Auto Logout for agents Dears, Please support me, How can i configure Auto Logout from Finesse desktop for agents at the end of working hours such as " 4 PM ". Kindly your advice. BR Ahmed Salah
Hello,when a call comes in, I want to make a request to an external API with the caller's number, which I plan to get using dialog.getFromAddress()Will this appear in E164 format prefixed with a plus? As I'm developing in a sandbox environment I just...
I configure the 3945E voice gateway as a mrcp client to connect to the third party MRCP ASR Server(not nuance asr).when the voice call setup. I capture the pcap in the mrcp server , from the pcap, I see that the MRCP packages which is send from ...
Hi,I am using Import API- create to send records to the dialer. I have trouble fetching the call results.Per the API document, the IMport API-get/list will give me records back with a callresultOverall field, but I need more information than that one...
Hello,I use the Outbound API to retrieve a list of Skill Groups and use these Skill Groups to assign to Campaigns.As expected, each Skill Group is allowed to be assigned uniquely to only one Campaign otherwise an error appears. If I delete a Skill Gr...
I have a gadget where I need to set the agent to NOT_READY.Here is a code snippet:var currentState = user.getState(); if ( currentState == "READY" ) { console.log("Setting state to NOT_READY"); user.setState(states.NOT_READY,'10...
Hi Team,I want to discuss about admin.jar which help to update +deploy + delete+ status of application in each CVP server under application/<allname>/admin folder.I would like to update multiple server application after config change but as we have l...
Hello everyone!I wanted to see about making a custom report that would accurately tally the ASA and Abandoned Rate for multiple CSQ's under one team. I know some reports give reports on a particular team but they do not provide these numbers in them....
Hi ,By default CVP will log data in activity logs sent by ICM.Is there any way stop/hide/mask data in activity logs is sent by ICM to CVP?Thanks in advance.
how can we validate the length of mobile agent dial number in finesse Login page.currently we have a scenario where agents are entering incorrect/invalid dial number so taught of doing front end validation and displaying error message if length is le...
HiThe CallGUID column value located in the Dialer_Detail table and the Call.CallGUID variable in the corresponding ICM script for the same call does not seem to match. We have some requirements to get the entries of the dialer detail table to do some...
Have heard a rumor that Cisco will start to enforce limits for Cisco CTI Server All_Events connections in UCCE/ICM 11.6. Based on the SRND for UCCE/ICM 11.6 a Medium PG is limited to 7 All_Event connections and a Large PG is limited to 20 All_Events...
Hello,I'm developing a web application that wants to be a copy of the "Home/CampaignResults gadget".I want to add real-time capabilities to this application.I'm using SocialMiner version 9.I'm using cisco jabberwerx library to build my xmpp client.I'...
HiI have a UCCX 11.5 where I'm trying to use Finesse Workflow to send data to a customer survey solution. I have built the URL to contain the requested data, the URL is correct and works just fine when calling it directly in a browser session on my o...
Hello All, We have implemented finesse call history gadget in our UCCE 11.5 setup. We have set a translation pattern in cucm 11.5 for few DID numbers. When we dial those DID numbers through finesse we get those translated number displayed in our cal...
