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Enthusiast

Getting Email Notification in Finesse Agent Dialog

Hello

I am using Email gadget on Cisco Finesse with UCCX 10.6.

As in the case of an Inbound/outbound call, a new Dialog is generated. All the information related to that call can be extracted from that Dialog.

Is it possible somehow to get the Email notification in the Dialog.

For example, if an agent receives an email, a new Dialog is created, and information regarding that email is extracted from Dialog object.

The basic purpose of this is to get information regarding a new email.

Kindly advise if it is possible, if not, what can be the possible alternatives.

Kind Regards

Absaar Javed

1 ACCEPTED SOLUTION

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Contributor

Re: Getting Email Notification in Finesse Agent Dialog

I don't believe that is available.

View solution in original post

3 REPLIES 3
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Contributor

Re: Getting Email Notification in Finesse Agent Dialog

let me know if this helps. For an incoming call from, you can capture the ECC variables.

var callVars = dialog.getMediaProperties();

//Then, access ECC variables like this (name just be "variable_name"):

somevariable = callVars["user.ecc_variable_name"];


//set a variable

var options = {};
  
currdialog.updateCallVariable(name, value, options);

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Enthusiast

Re: Getting Email Notification in Finesse Agent Dialog

Thankyou ewindgat.

The above snippet is for handling call data.

But my question is about getting email data event, not the call data. As call and email events are published on different nodes therefore I am not getting email event in a dialog object.

kind regards

Highlighted
Contributor

Re: Getting Email Notification in Finesse Agent Dialog

I don't believe that is available.

View solution in original post