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Guide For Updating UCCX 12.5 SU1

catkins101
Level 1
Level 1

Hello,

 

Is there someplace that a step-by-step guide exists to do an upgrade of UCCX version 12.5 from SU1 to SU2? We just installed the system a few weeks ago and already see many bugs. We were told be a TAC engineer that upgrading to SU2 would solve many of our issues. I have found the software but was told that some COPs need to be installed on the server first. I see two COP files in the software store but not sure if these are both needed or something else.

 

Thanks!

1 Accepted Solution
2 Replies 2

A_
Level 1
Level 1

First install ciscouccx.1251.SU1.1251SU2PREUPGRADE.37.cop.sgn and second the iso file for SU2. You don't need ucos.keymanagement.cop.sgn because you're already on 12.5 SU1.

 

The upgrade guide mentioned that, too.

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