Help finesse agent to write notes after call

[Ahmed habib]

Hello,

I am wondering If there is a method to make finesse agent to write comments or notes after call on its finesse desktop without third party app ?

Please I want a detailed document how to do it from scratch as I am a beginner in UCCX.

I found that link but I couldn't understand anything

https://github.com/CiscoDevNet/finesse-sample-code/tree/master/UpdateCallVariableDataSampleGadget

[Ratheesh Kumar · Accepted solution]

Hi there

One thing you could use is Wrap up codes in UCCX. 

The other option is you can create a gadget if you are using Finesse.

https://github.com/CiscoDevNet/finesse-sample-code/tree/master/UpdateCallVariableDataSampleGadget

Hope this helps!

Cheers
Rath!

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[Ahmed habib]

I am using Finesse and opened this link but I couldn't understand

[Ahmed habib]

I am sorry, Can you help me with this case please ?

@Anthony Holloway @Chris Deren