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help ! finesse exec "direct transfer" failed

xiaosen weng
Level 1
Level 1

sir

    I login to finesse  and make a outbound call , the call is answered, then i click the "direct transfer" button , enter other phone number like 2099, then click ok, but  it failed, finesse shows "transfer cannot perform operation error code cti-1" ,i tried transfer to another phone number , the problem is the same, two phones all registered,  what happened with finesse?  any one can help me?

1.png

finesse version: v11.0(1), ucce version: v11.0(1),   IP phone type:7821

 

when i exec "direct transfer"  ,   the finesse Desktop-webservice log shows as follows 

0009800909: 10.199.35.36: Mar 03 2023 06:27:25.342 +0800: %CCBU_http-bio-8082-exec-20-6-REQUEST_START: %[method_name=PUT][parameter_name={ }][resource_name=/Dialog/20684925][usr=9998]: Request start
0009800910: 10.199.35.36: Mar 03 2023 06:27:25.344 +0800: %CCBU_http-bio-8082-exec-20-6-API_REQUEST: %[REQUEST_URL=Dialog/20684925][agent_id=9998][requestId=efbdcc8d-81ad-4fe7-bb41-80d062652297][request_method=dialog.PUT][request_parameters= toAddress:2099 requestedAction:TRANSFER_SST targetMediaAddress:2100]: Request from client to webservice api
0009800911: 10.199.35.36: Mar 03 2023 06:27:25.346 +0800: %CCBU_pool-5-thread-104-6-FINESSE ALLOWED ACTIONS: %[extension=2100][finesseActions=[TRANSFER_SST, CONSULT_CALL, HOLD, UPDATE_CALL_DATA, SEND_DTMF, DROP]]: Actions allowed by Finesse
0009800912: 10.199.35.36: Mar 03 2023 06:27:25.347 +0800: %CCBU_pool-5-thread-104-6-MESSAGE_TO_CTI_SERVER: %[cti_message=invokeID=2397917, activeCallID=20684925, heldCallID=-1, activeConnectionDeviceId=2100, heldConnectionDeviceId=null, agentExt=2100, dialedNumber=2099][cti_message_name=SingleStepTransferCallReq]: Message going to the backend cti server
0009800913: 10.199.35.36: Mar 03 2023 06:27:25.352 +0800: %CCBU_http-bio-8082-exec-20-6-REQUEST_END: %[elapsed_time=3]: Request complete
0009800914: 10.199.35.36: Mar 03 2023 06:27:25.482 +0800: %CCBU_CTIMessageEventExecutor-0-6-MESSAGE_FROM_CTI_SERVER: %[cti_message_name=ControlFailureConf][cti_sequence_id=2779408]: Message coming to Finesse from backend cti server
0009800915: 10.199.35.36: Mar 03 2023 06:27:25.482 +0800: %CCBU_pool-12-thread-1-6-MESSAGE_FROM_CTI_SERVER: %[cti_message_name=ControlFailureConf][cti_sequence_id=0]: Message coming to Finesse from backend cti server
0009800916: 10.199.35.36: Mar 03 2023 06:27:25.482 +0800: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_message=CTIControlFailureConf [failureCode=1, peripheralErrorCode=20052, text=null]CTIMessageBean [invokeID=2397917, msgID=35, timeTracker={"id":"ControlFailureConf","CTI_MSG_NOTIFIED":1677796045482,"CTI_MSG_RECEIVED":1677796045482}, msgName=ControlFailureConf, deploymentType=CCE]][cti_response_time=0]: Decoded Message to Finesse from backend cti server
0000585219: 10.199.35.36: Mar 03 2023 06:27:25.483 +0800: %CCBU_pool-5-thread-104-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/9998/Dialogs][Payload=<Update>
<data>
<apiErrors>
<apiError>
<errorData>1</errorData>
<errorMessage>CF_GENERIC_OPERATION</errorMessage>
<errorType>Generic Error</errorType>
</apiError>
</apiErrors>
</data>
<event>put</event>
<requestId>efbdcc8d-81ad-4fe7-bb41-80d062652297</requestId>
<source>/finesse/api/Dialog/20684925</source>
</Update>]: Publishing XMPP Message Asynchronously
0009800917: 10.199.35.36: Mar 03 2023 06:27:26.497 +0800: %CCBU_pool-13-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :2397918 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server
0009800918: 10.199.35.36: Mar 03 2023 06:27:26.498 +0800: %CCBU_pool-10-thread-1-6-MESSAGE_FROM_CTI_SERVER: %[cti_message_name=HeartbeatConf][cti_sequence_id=0]: Message coming to Finesse from backend cti server

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