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Help for Upgrade UCCE version 10.5 to 11.5

Hello, we need to migrate an ucce version 10.5 to ucce version 11.5
We need to know the specific steps, step by step about everything we need to consider for the upgrade.

2 Replies 2

Sasikumar Divvela
Cisco Employee
Cisco Employee

11.5 is patch upgrade so you need to install on top of 11.0 version. Please refer to install and upgrade guide for detailed steps.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/Installation/Guide/ucce_BK_UC0EC773_00_ucce-install-upgrade-guide.html

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