Guys,i have been trying to formulate something that can provide us a clear picture of how and when the call back is made, i have confiigured an EWT at ICM end and passed it to the application but thats not exactly what its using, i believe cvp has it...
Forum Posts
Resolved! UCCX ONCALL Service Desk
I am being tasked to create a solution where a group of oncall service desk staff would be called based on senority. They would have to be able to ACCEPT the CALL or REJECT the call. This action and informaiton would be captured and sent in an email ...
Hello community, can someone tell me, where I can see the chat rating from user via the new bubble chat from UCCX 11.6.2? Shouldn't the supervisor see the ratings somewhere? User can rate but how the supervisor or administrator can see this rating? T...
Hi everyone I have problem in planet GET JSON DOCUMENT DATA. My json data return via respose is format JSON Array. How to get element 2nd in result for picture below? Please help me.
Hi Everyone, We are running UCCX 11.6 with Finesse Agents/Supervisors in a Windows 7 service desk environment. I'm looking for a way to make Finesse agents go to a Not Ready state when their computer is locked. Currently all my agents are staying...
We have a new instance of Quality Management 11.5.1.939. with UCCX 11.6. I have enabled a couple of Evaluation forms and have tested all looks good but, some supervisors would like to create additional evaluation forms and edit. Is there a way to ach...
Hello, My customer have a problem When call waiting in Queue although There is an Agent in Ready . The calls wait in queue for 40-50 Sec before ring in Agent Phone. (The Agent In Ready State for 1 Hour) Its Randomly - not in every call. I Att...
Hi,I'm performing a script modification which the scripts involved the db_read and db_get.I've configured the neccessary DB Resource Name, Data Source Name and Field selection. When i performed a "Test", CCx returned the below result:And, when i righ...
Resolved! UCCX Scripting "Switch String"
Hi all, I am newbie to UCCX Scripting and I have already created several scripts such as basic IVR, IVR with queuing, Busineshours check, holiday check and etc. I wanted to create a basec IVR script bu this time with dial by extension features. I hav...
Looking for customization in the Finesse desktop login screen. 1. Change the background screen 2. Remove the Cisco logo 3. Remove the text Cisco Finesse 4. Update a company individual logo 5. Update a company individual name 6. Inset an image in t...
Resolved! UCCX Compatibility with Jabber
Can anyone help to confirm that is Jabber 12.x is compatible with CCX 10.6.1
Hello all, I have deployed UCCX 11.6(2) along with a third party active call recording solution. This recording system automatically records all calls using the Built In Bridge of the phone. My understanding is that the BiB can only stream to one des...
Hi there,hopefully i get some ideas how i can fix the following problem. First of all im new to Cisco-things.Here is the case:I run a call center (still in preparation) and have some issues to get a steady call between incoming mobile calls and mycc-...
I have problem registering my license in smart account after upgrading our WS-C3850-12S-S to IOS-XE16.09.01, My IP base license in OUT OF COMPLIANCE, Plz, help me to sort out.Plz, see the below information DDIS-TSET-2-2#sh license summarySmart Licens...
Hi Everyone, We recently we had an issue on Finesse layout wherein some wrap up button are not available for certain agents and i want to check the possible root cause of this issue by checking the logs does Finesse have layout logs wherein you can...
