01-12-2012 09:00 AM - edited 03-14-2019 09:11 AM
I'm hoping someone out there is willing to help me! It's probably very simple for most of you, but I've been banging my head against this and getting nowhere.
All I want to do is to create a very simple Auto Attendant script that flows like this:
Wecome to our company,
If you know your party's extensions, you may dial it at any time
press 1 for x
press 2 for y
press 3 for z
press # To replay this menu.
Ufortunately, I haven't any programming experience and the most I normall do with UCCX is to change a paramater every now and again. Is there anyone willing to give me some fairly basic step-by-steps?
UCCX 8.0
Solved! Go to Solution.
01-14-2012 08:49 AM
Gareth,
There is a sample AA.aef script already available for you on the server that you can use as reference, here is more information on it:
page 12-2
HTH,
Chris
01-12-2012 09:26 AM
Hi Gareth,
If you want to use a dial by extension what I normally use is a get digit string and switch step, something like this:
Start
Accept
Label MainMenu
optionDialed = get digit string
-Succesfull
callRedirect(optionDialed)
-Timeout
Switch (optionDialed)
-press1
callRedirect (extension for x)
-press2
callRedirect (extension for y)
-press3
callRedirect (extension for z)
-press#
Go to MainMenu
Terminate
End
01-14-2012 08:49 AM
Gareth,
There is a sample AA.aef script already available for you on the server that you can use as reference, here is more information on it:
page 12-2
HTH,
Chris
01-27-2012 11:36 AM
Thanks for all your replies!
I'm cheating at the moment (due to time constraints) and using Unity connection at this time. I'm playing around with the aa and other scripts so that I can use them when this happens again.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: