Contact Center

Good morning, Could you provide me any suggestions if this could be possible with UCCX 8.6 premium version.... When a customer service agent receive a call, a popup screen appears on the agent's PC and display customer's call history by/her name or p...

Hi,i want to migrate my UCCX server to 8.0.2 , i use the upgrade tool windows to linux and it works perfectelly .But I have the problem with the cisco agent desktop .When the agent desktop is online, on the status bar we can see the switching of the ...

Hi Experts,I lost my CAD 7.0 CD, and is struggle to find a downloadable file on Cisco CCO.  Does anyone by any chance know I can download it?Just try to set up a mock lap to test customer scripts.Thanks,Binh.

Hi        ThereI got a problem to login the agent using one button loginAfter I entered the userID, password and extension, I got the following error message on the phone"An error was received from the LDAP service and entries made in the log file" T...

Hello I am configuring UCCE components for Translation Route, After finishing my Translation Route wizard at the end when I click on finish, there was an error says ''Microsoft Visual C++ Runtime Library  Program: D:\icm\bin\trwizard.exe and I am not...

UCCX8.02SU3, HA....When looking at a particular team in Supervisor Desktop, we regularly see incorrect data in the Team Summary page.  For example Team State shows 9 agents (which is correct).  At the same time Team Summary shows 7 agents.  The two m...

CUIC report showing no Agents with the user logged in ...CUIC report showing No Agents, i have given all the rights to the user which is generating the reports but No success, only one user can view all the agents available....Any Help would be appre...

Hi,with UCCX 8 the Agent Detail Report has the called number column with the agent dialed numbers. Is there a way to have a customer name instead of the customer phone numbers?For exampleAgent Name .. Called NumberAgent1         .. name_customer1Agen...

Hi Folks,I'm working with UCCX 8.0 version and would like to do SQL instructions to play different greetings into the IVR menu. Which database vendor is supported on this version?

Hi Folks,I have installed the UCCX 8.0 into the VMWARE environment and installed the demo license for lab purposes. When I turn off and turn up the machine again, the installed license was lost. When I check if the license is installed, it shows that...

Hi All,I was wondering if there was a way to block direct calls to UCCX agent extensions and only recieve phones from UCCX?I was unable to find an documentation and nor am I sure if it can be done?Any help would be appreciated.I am currently running ...

Is there any way to have an agent input data using CAD?I need to associate additional metadata with all calls recorded by Quality Manager.  I can send data to QM using an IPC Action from CAD but I need to have the agent enter some of the data fields....