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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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QM 802 Backup and Restore

All,Our system includes:QM802 using Network RecordingUCCX 802CUCM 715I would like to test Backup/Restore in case problem such as Hardware failure happens. Calabrio Doc only have very short description about Backup/Restore and it is mainly about SQL B...

wenqianyu by Participant
  • 0 replies
  • 0 Helpful votes

UCCX 8.0.2 DVD Image

Hi All,We had a UCCX server hardware failure and got the server replaced.Unfortunaly we were missing our original software DVD to install the server.Is it possible to download the image from cisco site. If yes could someone get me the path.

vinodh249 by Beginner
  • 3 replies
  • 0 Helpful votes

Error EMS in Peripheral Gateway

HiI got the following error at PG machine. In thne Event Viewer I see this error message:"Incorrect arguments to EMS wrapper function (EMSTrace, EMSFail).  Message id was 0x21010003.  Format string was "CSTA BASE MSG, %s"My IPCC version is 7.1.5How c...

UDP port 161 on IPCC/ICM servers

I am trying to setup Solarwinds monitoring via SNMP on our IPCC/ICM servers.  The servers are AW, PGs and Router/Loggers.  Do the IPCC/ICM applications use UDP port 161?  I cannot start the SNMP service on the servers due to UDP port 161 is already b...

UCCX 8.0 (2) CAD desktop issue

I have an agent when she get's a call she is not able to minimize her tool bar.  The system is switching in between partial service and in service.  Once the caller hangs up she is able to minimize her desktop.  This only happening to her no other ag...

lmrscheff by Beginner
  • 1 replies
  • 0 Helpful votes

Resolved! CVP call server error

Hi,I am facing issue with my cvp call server. Whenever I call the cti route point using my IPC it gives busy tone. Its not even playing the cvp error messege. The configuration of the VG is attached.IPC= 1011, CTI route point=6322337, Label on Networ...