Contact Center

HiWe integrated Cisco solution with salesforce. Right now we are able to get caller ID/ ANI over the CAD application, but we cannot able to get the caller ID in salesforce softphone. It showing the CTI route point as the caller ID (The same CTI RP sh...

Hi All, this is probably simple but I can't seem to figure out how to make a menu accept one option/key, but ignore all others. I have a menu, which play a prompt. Callers should be able to press 1 to repeat the prompt, but I'd like all other keypad ...

Hi,We have been in the process of configuring email queues for our CCX 8.5 environment with exchange 2010, all configurations look good now and we are posed with the issue of users being stuck in either email not ready state or email logout state.The...

Hi,How to disable nic teaming for UCCX 8.5 version?Does anyone have an idea?Thanks.

Dear Expert;We have call center and ICM 7.5 with CUCM 7.In web view report we are getting some value in Redirect No Answer but when agent doesn’t answer it should   came in Abandon Ring.We didn’t not mentioned Redirect No Answer Timer in ICM Agent De...

I am looking for the OID for a cisco wlan controller 5508 that will give the Tx+Rx bytes based off of SSID? I have a group of users in an silo'd SSID and need to see there data consumption.---Posted by WebUser Sean Williamson

This is a new installation and when creatng a Call Control Group the CTI's are created in CUCM however the Call Control Group is not listed in UCCX.  Has anyone come up with this problem before?

Hello guys I have a problem with an agent desktop that keeps logging out on UCCX version 5.1. I think it is a problem with the ‘ non-activity logout timer. Guys can someone tell me how to change it.? Thanks

I want to know if UCCX (VERSION 5+) support SNMPv3 and where is the supported documentation... thanks in advance...

This is the "safe harbour" for the 7.5 train. Many important bug fixes. I'll be installing this in one of my lab systems over the weekend.Safe harbour:"Release 7.5(10) is the last planned maintenance release on Unified CCE 7.5 software and will be su...