We have a new Finesse cluster on v12.5 and I'm trying to create some call variables to pull through to the Finesse desktop/webpage.
I can pull through the data, but the names remain as "call variable 1" etc. See screenshot. I can't seem to change the header either.
Is the screen pop easily changeable? I can't fully see it as I'm testing with Jabber and the Jabber popup covers the Finesse one. The pop doesn't seem to show any of the variables apart from default.
I have a user.layout set in the script editor but I'm a bit confused about user.layout and user.Layout or if I need a custom one?