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CUCM 12.5 with UCCX 12.0I am creating a new script. Currently I use prompts for the greeting, date/time announcement, call recording message. The script then verifies the time/date, agent status from CSQ and drops into a menu with five options. Each ...

Hello Dears, How can I see outbound call report for campaign including "Agent, Called number, time, success or failure", is it built in Cisco report? or I have to use 3rd party? Thanks in advanced,

i am unable to call the https://<fqdn>:8445/desktop/sso/token?cc_username=<agentid>&return_refresh_token=true api with my sso agent id having Error: {"errorType":"Request Forbidden","errorData":"","errorMessage":"Request could not be processed since ...

Dears,We are working on a UCCX script and we need to call a REST Web Service.One of the parameters to be passed is ($filter) and the value should be exactly as the following TicketNo eq 'xxxxxx' with 2 spaces and 2 quotes.It seems UCCX doesn't allow ...

Hello, We have a problem with uccx reports. Today no report is working (manual reports, scheduled report). In the list of the scheduled reports each day, we see the last report sent yesterday and the next one tomorrow. Has anyone encountered this inc...

I had Dialer secure communication between PG and MR PIM and Dialer and CTI with a signed certificate , same certifying entity that i am using for all system communications , but is not working between dialer and SIP Gateway (sip dialer) , however if ...

Hello community, I have received the following question from our customer: is it possible to set up Wrap-up time after self initiated call in UCCX 12.5? Thank you in advance. Regards, Merdan Aliev

error is showing when opening cisco finesse using UCCX publisher server, when opening my history gadget the following error  is showing " there were issues rendering this gadget. unable to find certificate chain". but when access Finesse from the sub...

Customer has Finesse 12.5 running in their environment.Supervisor want to see the Live Voice CSQ Summary report but I am told they are only seeing the Snapshot option.They would like to see the Short or Long Average version, but not seeing that optio...

Does anyone know Cisco ICM Internet Script Editor (ISE) v10.5 or v11.6 works when using it within a VDI Citrix, or Zen App environment? If someone could let me know, I would appreciate the help.