Dears I have a case in here. when I sent request to backend Host system to waiting for result , it takes a long time . May I add a script to prompt a music while customer wait for the result back from the Host ? when we get the result , we will rece...
Forum Posts
Resolved! Finesse login fails to load
Hi All, Hope someone can help here. I have an issue with all users not being able to log into finesse. When you enter credentials and hit sign in, it just sits there and never loads. I restarted Cisco finesse tomcat. After I restarted it, the ...
Hello,we need to solve variability on our cvp CVE ID: CVE-2015-0225THREAT:Java JMX interface is accessible via following username/password pairs:admin/passwordadmin/adminadmin/activemqmonitorRole/QEDcontrolRole/R%26Dcontrolrole/passwordmonitorrole/pa...
Maybe I'm making a complete, dumb mistake and missing a basic configuration. I'm trying to connect Finesse 12 to UCCE 12 and regardless of the user, it always returns bad username and password. I have the standard config, Finesse is connected to AWD...
HiI am adding some functionality to an existing application and I am running out of call variables.I have used the callVariable1 to 10, but I need some more.I read about adding ECC variables, but these extra variables should also appear in reporting,...
Hi All, Kindly share the command for releasing the Jabber extension from PG, UCCE 11.6(1) version. Issue: Currently the Jabber extension is locked in PG, so its not allowing to do Finesse login. Thanks.
how to get extension or agent number details who answered the call after "place call step" in uccx? Tried a lot to get extension or agent info using "get user info step" but it says null value only available. Do I need to select resource Step if ...
Resolved! CVP Say It Smart plugin
Hi,I'm trying to adapt the usage of the SayItSmart plugin in call studio to the it-IT locale.For example, when the tool plays a date it use the us format for the date (e.g. DDMMYYY 15051974 is played as 'May, the first, nineteen,seventy,four). I'd li...
Resolved! UCCX update tomcat to the last version
Hello Team, I have this server:UCCX1admin:show version activeActive Master Version: 12.5.1.10000-31Active Version Installed Software Options:uccx-language-pack_26-12.5.1.10000-22.copadmin:admin:show packages active tomcatActive Side Package(s): for t...
Hi, Current we are on Finesse 10.5ES(3) Version, when i run show tech version i am seeing the version of tomcat as 6.0.29, is this the version of the tomcat itself? Also please let me know if there is a way to upgrade the tomcat to the different ver...
I've been asked about what options are available for multiple agents to quickly join a call together from the phone queue when one comes in for training purposes. These agents are all remote (WFH). Initially I thought of setting them up as supervisor...
Hi All,We are use Finesse 11.6 with UCCE 11.6 components . Globally we are using Incedo CRM for other department work day today use. Requirement:Going forward UCCE , Agents are going to use only Incedo CRM via Browser continuously and they wont use ...
Hi All,We are use Finesse 11.6 with UCCE 11.6 components . Globally we are using Incedo CRM for other department work day today use. Requirement:Going forward UCCE , Agents are going to use only Incedo CRM via Browser continuously and they wont use ...
Running CUCM, CUC, UCCX for a small contact center. Internal customer wants to have the ability to have the system read a generated wav file into a called numbers voicemail box. While i know that functionality is possible here is what makes it dif...
