Hi,  We've just moved from v12 to v14 of Unified Attendant Console (advanced). The operators are complaining that the directory text it too big, and doesn't show as many entries as the old version. It appears to be fine on first login, but after that...

Hi,  We have a new Finesse cluster on v12.5 and I'm trying to create some call variables to pull through to the Finesse desktop/webpage.  I can pull through the data, but the names remain as "call variable 1" etc. See screenshot. I can't seem to chan...

Hi,  We have a pair of 6800 switches in our core (VSS) and lots of edge switches hanging off them. We have a management vlan on each edge switch which works fine on two other sites (6509E in the core), but the site with 6800s doesn't always work.Some...

Hi, We have a problem with our new installation of CUACA. The problems seems to be random, but an external call comes in, gets answered, and when they do a blind transfer to an internal number they sometimes get "no reply" instantly. The caller gets ...