Historical reports; agent availability.

[chrisnoon11]

Hello,

I have a CRS Hist Reports user requesting a report that list time periods where there were zero agents available for a given CSQ.  Is there any report that returns a list of time intervals where a given criteria (ie, no agents in Ready state) are met?  Obviously the data is all there, but I don't see any reports that function in that way.

Thanks!
 

[Aaron Harrison · Accepted solution]

Hi Chris

There isn't, you'd have to write a custom report for this.

Regards

Aaron

[chrisnoon11]

Ok, thank you Aaron.