Historical Reports in UCCX 7.0

[rehan_uet]

Is there report available in UCCX 7.0 to find out the detailed activity on ivr; like how many call hit the ivr and for how long those callse were on ivr.

[Walter Solano]

Yes I think that Call detail by Call CCDR might help you.

Please find the information about all the reports in the following link:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701HR_English.pdf

HTH

Walter Solano