I wanted to know is there a way in CUIC to create a report that will show me how long users stay on hold before their call is answered. My manager was approached by another department's manager who wants the info, thanks in advance for the help and have a great day.
But in short, the answer to your question is yes, there is a way. The longer answer will depend on several factors, such as: how will they receive the info, scheduled or not scheduled, how will they view it, Excel or PDF, email or not emailed, permalink or not permalink, customized or stock, filtered or not filtered, etc.
IntroductionFeatured ExpertQ:Under what circumstances does it make sense to view "resource total" as opposed to "resource available" or vice versa?Q:Can that be sent to a Syslog server?Q:Is it possible to see when a device has changed, for example, if a ...
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Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is th...
Hello Admin Community!
I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...
Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rt...
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Tour of the Real-Time Monitoring Tool
Have any questions about the Real-Time Monitoring Tool?
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to...