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How can I find a duplicate Device so I can create Trigger

kbeaton
Level 1
Level 1

I'm trying to add a Trigger to an Application.
I've done this many times but this time something is different
It seems like the issue is with the Device Name
I tried CCX3604247041 and get the error below
kbeaton_0-1755027172834.png

If I change the Device name to CCX360424704 it works
This leads me to believe CCX3604247041 is somewhere in the system, but I can't find it.
I can't find it, can someone point me in the right directions?
kbeaton_1-1755027205317.png

TIA

3 Replies 3

kbeaton
Level 1
Level 1

UCCX System version: 12.5.1.11003-511 (su3-ES06)

Have you looked in CTI Route Points in CM? Triggers in CCX creates this in CM.



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"This leads me to believe CCX3604247041 is somewhere in the system, but I can't find it.
I can't find it, can someone point me in the right directions? " I'd suggest checking the CUCM database for any errors or Miss matches. This type of behavior can often be caused by database errors or mismatches.



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