How can I insert a play music between the rest API sent and receive

[Alex Tzang]

Dears 

I have a case in here. 

when I sent request to backend Host system to waiting for result , it takes a long time . 
May I add a script to prompt a music while customer wait for the result back from the Host ? 

when we get the result , we will receive the text string and call TTS to prompt back to customer the result. 

Any idea that I can add a music play between I sent the request and receive the result before I call TTS ? 

[david.macias]

The nature of UCCX scripting is pretty synchronous so no you will not be able to "wait" for a response while you do something else. Is there anything you can do to speed up the response from the back end?

david

[Alex Tzang]

Unfortunately,That’s the customer backend system.we can do nothing about it.

[ptindall · Accepted solution]

Two possibilities come to mind.

1.  Call on hold, do backend request, call off hold
2. Use the CCX voice browser and use VoiceXML with fetchaudio enabled while doing a <data> or <subdialog> element to (indirectly) make the backend request.

[david.macias]

The 2nd possibility is genius! I keep forgetting that UCCX can handle regular VXML.

david

[Alex Tzang]

Million Thanks , let me try these methods.