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How can script icm 1 require a script icm 2 and get the returned value from script icm2

windleaf5188
Level 1
Level 1

Hello,

I have a script ICM named "identification_customer". It need to be used many times in the other scripts.  I want it can return a value to the others scripts ICM too. But I don't know how to do it. 

Here is the diagram of my scripts ICM.

Thank you ! 

 

1 Accepted Solution

Accepted Solutions

Edward Umansky
Level 4
Level 4

There is no way to do this in the ICM script editor, however both Call Studio and IPIVR have the concept of a "subflow" you can transfer to and return from with data, so you can put this kind of structure into the IVR. In ICM to do this sort of thing you need to keep track of the source script, then have a big branching if/else type logic in the target script to return to the source.

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1 Reply 1

Edward Umansky
Level 4
Level 4

There is no way to do this in the ICM script editor, however both Call Studio and IPIVR have the concept of a "subflow" you can transfer to and return from with data, so you can put this kind of structure into the IVR. In ICM to do this sort of thing you need to keep track of the source script, then have a big branching if/else type logic in the target script to return to the source.