11-16-2017 08:49 AM - edited 03-14-2019 05:43 PM
Hello,
I have a script ICM named "identification_customer". It need to be used many times in the other scripts. I want it can return a value to the others scripts ICM too. But I don't know how to do it.
Here is the diagram of my scripts ICM.
Thank you !
Solved! Go to Solution.
11-16-2017 09:39 AM
There is no way to do this in the ICM script editor, however both Call Studio and IPIVR have the concept of a "subflow" you can transfer to and return from with data, so you can put this kind of structure into the IVR. In ICM to do this sort of thing you need to keep track of the source script, then have a big branching if/else type logic in the target script to return to the source.
11-16-2017 09:39 AM
There is no way to do this in the ICM script editor, however both Call Studio and IPIVR have the concept of a "subflow" you can transfer to and return from with data, so you can put this kind of structure into the IVR. In ICM to do this sort of thing you need to keep track of the source script, then have a big branching if/else type logic in the target script to return to the source.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide