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Hello FriendsCan someone help methis debug incoming isdn call mess7:04:46.920: SP2600 SLOT1: DPR1: D2H Msg: 000C 0082 00A1 0000 0000 AA70Oct 2 07:04:46.920: htsp_dsp_message: SEND_SIG_STATUS: state=0x0 timestamp=43632 systime=5593776Oct 2 07:04:46.92...

Husham by Level 1
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Hello,   With Cisco Finesse Agent Desktop do you still need install in application on the users' desktop for silent monitoring to work similar to CTIOS agent desktop, if not how does silent monitor work with Cisco Finesse Agent Desktop?   Thanks

Hi   In our new location we are planning to build the Cucm version 11.XX  on Vblock .Nearly 200 new users.   I have experience on BE600 .Vblock is new for me ,   Could any  one assist me how to do ,Really appreciate if any video or link     Thanks & ...

mir77ccie by Level 1
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Hi,   while learning CVP comprehensive call flow; i'm stuck with an issue where i'm unable to get call reach till the AGents. in the logs i can see CVP says 404 and RTR says no correlation ID...despite i've seen many forums, i am unable to get this r...

mm22 by Level 1
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  • 1 replies
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Guys, I have a requirement that a call queued at a skill 'A' via Queue to skillgroup node and the queuing treatment is done in a vxml app and the agent is targeted via same vxml application on an another skill 'B' i.e integrated to third party applic...

Customer is thinking of using PowerBI to acces the CIS data from their CCX system. Has anyone seen any problems with doing this for either CCX 10.5 or higher? One stream I did see is that the enduser needed the 32bit ODBC drivers to do the import.   ...

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