Hi All, Can someone help me to find out how to segregate Manual Outbound VS Dialer Outbound Calls in UCCE. How to find the difference in TCD table. Regards,Anto Sathish S
Forum Posts
Daar All, We are running on windows 2012 servers . we followed UCCE check list . https://www.cisco.com/c/en/us/support/docs/servers-unified-computing/ucs-manager/116092-vmware-deploy-cklst-ucce-00.html#anc11 Windows firewall service is up and runni...
Hi,in the company were I work we have to upgrade some Enchanced in to Enchanced Plus, I would like to know if it possible or if I'm obliged to buy new licence Enchanced Plus. Tnks a lot Adele
Dear Experts,I'm working on a PCCE system version 11.5Some internal users can dial a CTI Route Point to be transferred to Service Desk agents.I have successfully configured and tested the RONA feature. However, when callers are dialing the CTI Route ...
From below link i can get idea about System PG but not gateway PG (ACMI PG). Can anyone explain? https://supportforums.cisco.com/t5/collaboration-voice-and-video/cisco-ucce-parent-child-deployment-model/ta-p/3141203
Hi Do I need additional or extra UCCX and Cisco Finesse licenses to add more call center agents to call center to take calls.I have already added QM seat license for recording and also Enhanced Plus license CUCM device association but I need to know...
We have a lab 10.5 UCCE deployment and want to use the Web Admin tool. For some reason we only see a subset of the configuration objects. From the documentation it should be possible to see the Dialed Numbers, Call Types and others, but they don't ap...
I'm creating a Custom CUIC report using awdb datasource in UCCE. This report has two datetime and 1 string input parameters. If I give Start Date Time, End Date Time and ANI(String) as Input parameters, I'm getting 0 records. but If I copy paste the ...
I am wondering if there is way to set aloocation % dynamically by a caller . We can not set a varliable in the allocation windows . We would a CC agent to dial and ad set the % as needed . Thoughts ? Thanks
Dear's, As soon as i am loging into the cisco unified ccx administration page, i am getting a warning as follows: "Warning : no backup device is configured.This is require to recover your system in case of failure. Please refer to backup device confi...
Hi All Can the Cisco Finesse team performance window not to display the agents that are logged out state ?We need to see the agents that are logged in. RegardsPrasanth
Resolved! 11.5 CCX CUIC Limiting Views
I was able to create gadgets to limit Supervisors to only see their own team in Supervisor view. Is there a way to only limit a Supervisor from only seeing their CSQ and/or Team data when pulling Historical and Live reports in CUIC?
Currently working on getting courtesy callback up and running in our environment. I understand this is a lot to configure to get working and I am going to make some GW changes tonight so I can further troubleshoot. This is not working yet, but I j...
Hello! Tell me please, what are the alternative to Cisco IP Communicator+Finesse for Linux desktops to work with UCCE ?
Hi good day, Wherever I tried to upload a script on CUCE>System>Scripts>Upload, it prompts me to an error "Adding a script failed - Script maximum limit exceeded". I even want to try to delete the script that I want to modify and replace it with the ...
