I'm hoping someone can help or shed some light on a issue we are experiencing with some of our users. After installing Cisco Agent Desktop version 10.5 and launching the client we receive multiple errors. I found some documentation informing on how t...
Forum Posts
Resolved! Router 2921 Dropped Incoming calls
Hello FriendsCan someone help methis debug incoming isdn call mess7:04:46.920: SP2600 SLOT1: DPR1: D2H Msg: 000C 0082 00A1 0000 0000 AA70Oct 2 07:04:46.920: htsp_dsp_message: SEND_SIG_STATUS: state=0x0 timestamp=43632 systime=5593776Oct 2 07:04:46.92...
Hello, With Cisco Finesse Agent Desktop do you still need install in application on the users' desktop for silent monitoring to work similar to CTIOS agent desktop, if not how does silent monitor work with Cisco Finesse Agent Desktop? Thanks
Hi all, I am using Cisco UCCE version 10.0 with IP IVR solution (no CVP). I am configuring MRPG, Translation Route...but not work. The outbound call is made to the customer. When the customer answers , the call is ended. Output log in rtr: 14:31:18...
Hi,I am new to CUIC and want to add a row at the bottom of some of the stock reports to calculate monthly totals.This is easy in Microsoft's Reporting Services, but I do not know how to do it here. Any help would be greatly appereciated!
Hi In our new location we are planning to build the Cucm version 11.XX on Vblock .Nearly 200 new users. I have experience on BE600 .Vblock is new for me , Could any one assist me how to do ,Really appreciate if any video or link Thanks & ...
Hi, while learning CVP comprehensive call flow; i'm stuck with an issue where i'm unable to get call reach till the AGents. in the logs i can see CVP says 404 and RTR says no correlation ID...despite i've seen many forums, i am unable to get this r...
Resolved! Disable TLS and SSL on CVP tomcat
Hi Folks,We have cvp 10.0.1 and as per PCI complience we have to disable all the SSL versions and TLS 1.0 and 1.1 on tomcat server.As per CVP compatibility guide it supports TLS v. 1.x therefore i need to know disbaling the TLS 1.0 and 1.2 have any i...
Anyone have an idea as to when UCCX might support encryption in conjunction with CUCM?
Hi All, We are using UCCX 11 with Finesse. When agent logged in to the Finesse Desktop URL , No data displayed in the "Agent CSQ statistic Report". Please find the attached screenshot. Thanks inAdvance..
Can someone let me know if there is a language pack that includes Vietnamese for UCCX or do I just need to create a custom language in UCCX? I am creating a multi-language script for a customer that has a requirement for Vietnamese.
Guys, I have a requirement that a call queued at a skill 'A' via Queue to skillgroup node and the queuing treatment is done in a vxml app and the agent is targeted via same vxml application on an another skill 'B' i.e integrated to third party applic...
Customer is thinking of using PowerBI to acces the CIS data from their CCX system. Has anyone seen any problems with doing this for either CCX 10.5 or higher? One stream I did see is that the enduser needed the 32bit ODBC drivers to do the import. ...
Hi all, I'm trying to forward a call to mobile number, but I'm having this issue and I need your assistance. Here's the call flow: PSTN calling --reach--> IVR UCCX --press ext number that I know--> IP Phone ringing --forward call if no one answe...
