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Hi all, i have a request that after 60 seconds the caller is to be offered the option to leave a voice by means of pressing 1.   If they do not press 1 the call goes back to being queued again.   The problem is the call.timeinqueue remains over 60 an...

Can someone guide me to configure Play media prompts through configuration manager in ICM. Also let me know where to place the prompts.   Regards, Bharath M

I was just wondering if there was either a way to convert AQM audio files into text via a Python TTS package or some equivalent.  I assume I'd need a way to decode the AQM audio file first since it's encrypted so I'm not sure if there's a hook built ...

I would like to know if we have a way to check if the call is queued already. Before we queue the call again based on ANI.   Here we are using third party application to request call back from agent. So once I request call back, call will be disconne...

Hello, I am running CCX 11.6.1 with Nunace recognizer 10.2.8.   This is a new install and I am trying to develop a ccx script that will ask for the customers 9 digit account number, the first digit is always a letter a-z and the second leading digit ...

Any thoughts on how to address this Rest element error related to Java security?   10.217.108.18.1510702047280.1883.NBS_IVR,11/14/2017 17:27:40.181,EnterpriseANIRoutingLookup,custom,DEBUG,WSUTIL doHTTPRESTRequest getHTTPResponse EXCEPTION: Exception ...

Background - We would like to bulk modify agent skill groups on a weekly basis, but have over 400 agents, 3 teams and over 5 skill groups per agent. We are hoping to build a query to modify the tables required to skill an agent properly. We would pro...

Hello all,   I have a script (attached) that gives the caller the option of being redirected to an external number. The problem is, when a caller chooses the option to be transferred to the external number UCCX and CUCM seem to hold onto the original...