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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

How can we set an alarm or notification when SIDE B has become active in PCCE.

We currently have PCCE 11.5. Every once in a while Side B will become active. Is there a way to set an alarm or receive a notification when our PGs are active on Side B?

 

Is there a guide that shows how this can be setup?

 

Thanks, 

 

 

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Beginner

Re: How can we set an alarm or notification when SIDE B has become active in PCCE.

I'm replying back since I figured out a good way to get a notification in case somebody is interested.

 

There are a few of alerts in event viewer that tells you when a service went down and when it came back up. 

 

  1. Event 33029 - PGs/Dialier shutting down by administrator 
  2. Event 33030 - PGs/Dialier shutting down
  3. Event 33025 – PGs/Dialer Initializing (the service is back)

 

I just added a task to be triggered on this event. The task is a powershell script that sends an email to our group.

With this we will know when the PCCE may go to Side A or B.

 

Thanks, 

3 REPLIES 3
Contributor

Re: How can we set an alarm or notification when SIDE B has become active in PCCE.

Why would you want this? There are a number of reasons (network failover, patching/rebooting, etc.) that might make B active, and processes should work fine with B as they would with A.

 

Beginner

Re: How can we set an alarm or notification when SIDE B has become active in PCCE.

There's one custom feature that only works on Side A as of now. While we get it to work on SideB, I have to manually check through  "Diagnostic Framework Portico" on Services > ListProcesses to see which side is Active. 

 

It would be nice to send traces or SNMP messages to a different server where I can do setup a custom alert. 

 

 

Beginner

Re: How can we set an alarm or notification when SIDE B has become active in PCCE.

I'm replying back since I figured out a good way to get a notification in case somebody is interested.

 

There are a few of alerts in event viewer that tells you when a service went down and when it came back up. 

 

  1. Event 33029 - PGs/Dialier shutting down by administrator 
  2. Event 33030 - PGs/Dialier shutting down
  3. Event 33025 – PGs/Dialer Initializing (the service is back)

 

I just added a task to be triggered on this event. The task is a powershell script that sends an email to our group.

With this we will know when the PCCE may go to Side A or B.

 

Thanks, 

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