How Chat and Email and Task Save data to Context Service
We have enabled Context Service for CVP and UCCE and started the Context Service successfully for chat and Email and made some mails and chat expecting it to automatically create Customer and Related activity POD with Context Service. But we didn't find any information relative on the customer data on the Context. we searched from finesse gadget by customer email and phone number (The entries that entered in the chat login fields )
Is there any end-to-end guide on how chat and email store the data with real example .
Audio and Video Endpoints Knowledge Base
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I want to find out how many agents are configured for an attribute. I have followed all the steps which are provided by the Cisco UCCE 11.6 API guide but I could not get the count. Is it possible to get a count of agents or not?
Collaboration Management Knowledge Base
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Lately I have received a few requests from people asking if it was possible to Archive a Webex MessageSpace as in "download all messages".Interesting.
You can download all messages using the messages API but that leaves yo...