06-24-2020 12:21 AM
Hello all. I have a customer who basically has had lots of issues, to the point that they are logging faults of varying kinds at least two or three times a week now. I beleive bandwidth isn't really an issue as we think they have plenty. However, what we do think is that they have exhausted the capacity of their current setup, they now have a lot more end users and agents than a year ago, so we think they need to think about buying extra servers to meet this expasnion. however they don't see it like that and think the issues are to do with the way it is currently setup.
What can i do from a troubleshooting point of view to show that the system is being over subscribed and not as a fault with the setup ?
06-24-2020 04:36 AM
06-24-2020 09:32 AM
There can be capacity constraints at all of the following levels:
To see if you are having capacity issues you can use the following log search commands on the command line (ssh) of the server which is currently master:
Not Enough Licenses to Answer the Call
file search activelog uccx/log/MIVR "no.*licenses available" ignorecase
No CTI Port Available to Answer Call
file search activelog uccx/log/MIVR "no idle channels available in group" ignorecase
Application Session Limit Exhausted
file search activelog uccx/log/MIVR "max.*reached for application" ignorecase
Trigger Session Limit Exhausted
file search activelog uccx/log/MIVR "trigger has exceeded its max" ignorecase
Script Steps Executed Exceeds Limit
file search activelog uccx/log/MIVR "maxexecutedstepsexceeded" ignorecase
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