How to add a new agent to the UCCX Sandbox configuration?

[vbashin]

Hello Cisco UCCX experts ,

We would like to add a new, additional agent to the UCCX 11.5 Sandbox configuration along with its phone   – what would be the right steps to perform that?

1. We have our own SIP softphone that can be presented as some Cisco 79xx phone – what needs to done in the UCCM configuration so our phone could register with it?
2. We would like to create an agent , associated with that phone   -  what needs to be added to the UCCM/Finesse configuration so  we could control this agent states (login, logout, ready, not ready) via Finesse?  - We can send the REST API commands with our own Virtual Agent Console that can also  receive XMPP notifications from Finesse. 

Thanks, appreciate your help -

Vladimir Bashin

[dekwan]

Hi,

Here is documentation on how to add a phone to the CUCM: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/admin/cucm_b_administration-guide-1201/cucm_b_admi…

You can access the CUCM administration page here (after you are VPN to the sandbox): https://hq-cucm-pub.abc.inc/

Here is the documentation on how to add a user to the CUCM/UCCX: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/admin/cucm_b_administration-guide-1201/cucm_b_admi…

Make sure to fill out the IPCC extension so that it is registered as a UCCX agent. I found this video that might be helpful: uccx agent creation - YouTube

Once it is a UCCX agent, Finesse will know about it and you can control the agent state and use the REST APIs.

Thanx,

Denise

[vbashin]

Thank you very much Denise !